Jessica Tse
Seddon,VIC
Overview
10
10
years of professional experience
Work History
Head of Operations and Executive Assistant
James Gregson Commercial
Melbourne, VIC
03.2021 - Current
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Proficiency in MS Office Suite
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for directors.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, and emails.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Supported directors and executives in decision-making processes by conducting research and presenting findings in clear formats.
- Used advanced software to prepare documents, reports, and presentations.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Campaign Coordinator / Executive Assistant
Gary Peer & Associates
St Kilda, VIC
01.2020 - 12.2021
- Coordinated leads management with Box & Dice CRM software to improve efficiency with prioritized prospects.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Managed filing system, entered data and completed other clerical tasks.
- Reduced time spent on scheduling conflicts using advanced organizational skills to manage multiple calendars efficiently.
- Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Optimized client interactions with thorough research on prospective properties, market trends, and neighbourhood demographics.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated appointments to show marketed properties.
Personal Assistant
Greg Hocking Real Estate
Williamstown, VIC
01.2017 - 12.2019
- Accomplished project deadlines by assisting with task completion whenever required.
- Coordinated leads management with Vault RE CRM software to improve efficiency with prioritized prospects.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Managed filing system, entered data and completed other clerical tasks.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Coordinated appointments to show marketed properties.
- Organized logistics and materials for each meeting and took detailed notes.
- Assisted clients in home staging and overall preparation for real estate sales process.
- Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
- Maintained efficient office operations by handling errands and administrative functions.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
Receptionist & Sales Support
Ace Real Estate
Point Cook, VIC
02.2014 - 11.2016
- Reduced incoming call response time by implementing an effective call routing system.
- Assisted with onboarding new clients and securing paperwork completion.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Confirmed appointments, communicated with clients, and updated client records.
- Compiled information from files and research to satisfy information requests.
- Answered central telephone system and directed calls accordingly.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled office meetings and client appointments for staff teams.
- Resolved customer problems and complaints.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Agents Representative
Holmesglen Institute
Southbank, VIC01.2014
Reference
Available on request
Timeline
Head of Operations and Executive Assistant
James Gregson Commercial
03.2021 - Current
Campaign Coordinator / Executive Assistant
Gary Peer & Associates
01.2020 - 12.2021
Personal Assistant
Greg Hocking Real Estate
01.2017 - 12.2019
Receptionist & Sales Support
Ace Real Estate
02.2014 - 11.2016
Agents Representative
Holmesglen Institute