Jessica Turner
Success
Summary
Motivated individual with experience greeting customers, recommending products, and creating displays to increase sales. Skilled in handling transactions and maintaining accurate records.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Builder's Liaison
Tile Boutique
03.2024 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners
- Managed multiple projects, consistently meeting deadlines
- Consistently upheld professionalism, representing the company with integrity
- Created and processed purchase orders efficiently
- Visited sites to check progress and ensure project requirements were met
- Coordinated tasks for both renovations and new builds
- Assisted clients in home design.
Receptionist
Tile Boutique
11.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
Sales Associate
Foot Locker
07.2022 - 11.2023
- Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Engaged with customers to build rapport and loyalty
Crew Trainer
McDonald's
05.2021 - 06.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
McDonald's
04.2018 - 04.2021
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Demonstrated strong multitasking abilities & handling multiple orders
- Provided excellent customer service by greeting customers and meeting quality expectations
Skills
- Customer Service
- Critical Thinking
- Time Management
- Teamwork and Collaboration
- Data Analysis
- Goal Setting
- Assertiveness
- Product Knowledge
- Team Development
Certification
- Cert III in Business
- Cert II in Hospitality
Timeline
Builder's Liaison
Tile Boutique
03.2024 - Current
Receptionist
Tile Boutique
11.2023 - 02.2024
Sales Associate
Foot Locker
07.2022 - 11.2023
Crew Trainer
McDonald's
05.2021 - 06.2023
Crew Member
McDonald's
04.2018 - 04.2021
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