Jessica Ung
Fairfield
Summary
Experienced with leveraging data analysis to inform business decisions and optimize processes. I utilise critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
12
12
years of professional experience
Work History
Business Analyst - PMO
Australian Foundation for Disability (Afford)
12.2022 - Current
- Developed a project management framework that was suited to Afford
- Guided cross-functional team members through structured business requirements sessions.
- Led and facilitated workshops to refine functional requirements, breaking down high level requirements to workable features and user stories
- Responsible for all requirements and process documentation
- Led user-acceptance testing across all stakeholders
- Implemented a Client Intake and Lead Management solution; during a turbulent time for the Customer Services team
- Part of core delivery team for Afford’s Incident and Risk Management System
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
Business Analyst - PMO
Catholic Healthcare Limited
08.2019 - 12.2022
- Working closely with stakeholders to synthesise business needs in line with corporate strategy alignment.
- Elicit and document requirements; translating requirements to functional and non-functional specifications.
- Develop and manage user stories and acceptance criteria.
- Process and document analysis to support strategic initiatives across the organisation.
- Support stakeholders and business specialists through solution implementation.
- Provided business analysis and end-to-end implementation support to strategic initiatives across the organisation. This included the implementation of SmartRecruiters, PMO365 and automated functionalities.
Revenue and Billings Supervisor
Catholic Healthcare Limited
09.2018 - 08.2019
- Managed monthly invoicing activities for all clients in the Community Services division.
- Developed, reviewed and revised all standard operating procedures to assist in team efficiency and billing accuracy.
- Managed performance of individuals within the team
- Developed KPIs for all team members
- Organised regular one-on-one meetings to develop skills and performance
- Identified and assisted in the reduction of revenue leakage
- Redesigned client statements and invoices
Accounts Receivable Manager
SAI Global (National Shared Services)
08.2017 - 08.2018
- Oversaw performance of individual team members; measuring their key performance areas and project tasks.
- Led and managed internal SLAs within the Finance Team
- Yearly performance reviews, including regular one-on-one discussions and performance management
- Managed weekly planning exceptions to ensure KPIs are met
- Monthly financial reporting
- Receipts (BPAY, Credit Card and EFT)
- Accrued and billed revenue
- Forecasting production volumes
- Reviewed and participated in ongoing improvements to existing processes including business case development.
- An integrated member of the CRM and ERP Testing Team, developed test scripts and reviewed post Go Live state.
- Implemented new processes to help meet established business and client agreements
- Organised and monitor regular data cleansing projects.
- Gathered requirements of staff from different teams to deliver training; facilitated both one-on-one and group training.
Client Services Team Leader
SAI Global (National Shared Services)
06.2013 - 08.2017
- Managed and reported on team’s SLAs: mass revenue billing, client enquiries and contractor invoice reconciliation
- Contributed in roll out of a Global Financial System, assisted in the testing and training of staff members
- Gathered requirements to develop training material for CRM system
- Review and encouraged process improvement throughout the team
- Conducted regular reviews with individual members of the team to ensure KPIs were met
- Assisted in roll out of new CRM system; developed testing material in conjunction with new processes
- Developed process maps for all practices within the billing team
- Successful integration of a centralised team; brought together multiple staff from different streams of the business
- Responsibilities and Achievements
Education
Bachelor of Business - Management
Western Sydney University
Sydney, New South Wales01.2010
Skills
- Excellent written and verbal communication skills, communicating effectively to management teams and staff
- Extremely adaptable; worked in regularly changing environments
- Coaching and leading staff to meet targets
- Developed an aptitude in working within tight deadlines
- Microsoft Office Suite
- Experienced user of DevOps, Miro, Salesforce and Microsoft Dynamics
- Fluent in English and Cantonese
Timeline
Business Analyst - PMO
Australian Foundation for Disability (Afford)
12.2022 - Current
Business Analyst - PMO
Catholic Healthcare Limited
08.2019 - 12.2022
Revenue and Billings Supervisor
Catholic Healthcare Limited
09.2018 - 08.2019
Accounts Receivable Manager
SAI Global (National Shared Services)
08.2017 - 08.2018
Client Services Team Leader
SAI Global (National Shared Services)
06.2013 - 08.2017
Bachelor of Business - Management
Western Sydney University
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