Jessica Van Hoek
Dee Why,NSW
Summary
I am a confident, honest, and reliable individual who possesses a calm disposition. I have the ability to work effectively independently or as part of a multi- disciplinary healthcare team to optimise holistic health outcomes. I possess high quality interpersonal and time management skills and am able to efficiently prioritise and organise excessive workloads in all clinical settings. I have actively demonstrated optimal verbal and written communication skills, and I also maintain a great knowledge of technological literacy. I am a highly observant and conscientious collaborator who always ensures that I practice within the most relevant and reliable evidence-based guidelines. I have a strong passion for nursing and am dedicated to providing patients with the most positive, safe and effective healthcare experience.
Overview
17
17
years of professional experience
Work History
Registered Nurse- New Graduate- Mental Health
NSW Health- SWSLHD
Liverpool, NSW
09.2023 - 10.2025
- Conducted independent risk assessment for self-directed violence, analyzing risk factors, protective factors, mental status and current triggers.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Prescribed medications according to physician orders and monitored their effectiveness over time.
- Conducted routine assessments to identify any changes in a patient's condition or behavior.
- Assisted in developing discharge plans for patients transitioning out of care settings back into the community.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Collaborated with multidisciplinary teams including psychiatrists, social workers, physicians, psychologists and others to ensure continuity of care for each patient.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Registered Nurse- New Graduate- Drug Health
NSW Health- SWSLHD
Fairfield, NSW
03.2023 - 09.2023
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered patient and family questions to educate on optimal treatment procedures.
- Administered medications, tracked dosages, and documented patient conditions.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Facilitated communication between members of the healthcare team by attending interdisciplinary meetings.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
Customer Service Manager
Horsley Wholesale
Horsley Park, NSW
01.2016 - 09.2017
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided exceptional customer service to ensure customer satisfaction.
- Audited customer account information to identify issues and develop solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Cleaning Crew Manager
Allphones Arena/ Qudos Bank Arena
Sydney Olympic Park, NSW
01.2015 - 01.2016
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Reported damaged and broken furniture, upholstery and fixtures to supervisors.
- Created inventory checklists and stocked housekeeping carts.
- Provided excellent customer service when interacting with customers or colleagues.
- Reduced cleaning time significantly while maintaining company quality standards.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Customer Service Manager
Horsley Wholesale
Horsley Park, NSW
01.2013 - 11.2014
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Audited customer account information to identify issues and develop solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Endorsed Enrolled Nurse
NSW Health- SESLHD
Randwick, NSW
09.2011 - 01.2012
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Responded quickly and effectively to changes in condition or response to treatment.
- Educated patients and families on health care needs, conditions, and options.
- Administered medications and treatments in accordance with physician orders.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Implemented evidence based practice guidelines into daily nursing practice.
Customer Service Receptionist
ADS Laser Clinic
Kogarah, NSW
11.2008 - 11.2009
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Ensured that all customer documents were properly filed in accordance with company policies and procedures.
- Performed administrative tasks such as filing paperwork, updating databases.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Nursing - Registered Nursing
Western Sydney University
Liverpool11-2022
Diploma of Endorsed Enrolled Nursing - Endorsed Enrolled Nursing
TAFE- New South Wales
Liverpool, NSW04-2011
Higher School Certificate - Year 12
Thomas Hassall Anglican College
Middleton Grange, NSW12-2008
School Certificate - Year 10
Thomas Hassall Anglican College
Middleton Grange, NSW12-2006
Skills
- Practice in accordance with NMBA and APHRA standards and procedures
- Practice in accordance with Infection Control standards and protocols
- Medication and IV administration
- Wound care and management
- Clinical decision-making
- Critical reasoning
- Preventive healthcare
- Patient advocacy and education
- Patient and Family-centered care
- Comprehensive patient assessments
- Nursing plan development and implementation
- Collaborates effectively with Multidisciplinary teams
- High-level written and verbal communication
- Impeccable time management
- Task prioritization
- Electronic health records management
Clinical Placement Experience
2010
- Surgical Ward- Auburn District Hospital
- Temporary Stay Unit- Auburn District Hospital
- Brain Injury Unit- Westmead Hospital
- A4C - Immunology, Rheumatology, Diabetes, Infectious Diseases, and Adolescent Eating Disorders Ward - Westmead Hospital
- D4A Orthopaedic Ward- Westmead Hospital
- B3A- Surgical Ward- Westmead Hospital
2018
- St Joseph's Aged Care Village- Auburn, NSW
2022
- Cancer Therapy Centre- Liverpool Hospital
- 2A- Geriatric Surgical/ Medical Ward- Fairfield Hospital
- Acacia Unit- Mental Health- Cumberland Hospital
- Renal- Dialysis Outpatient Unit- Liverpool Hospital
- Neurology Ward- Liverpool Hospital
- Community Nursing- Fairfield, NSW
- Oncology Ward- Prince of Wales Hospital
- Emergency Department- Sydney Eye Hospital
Clinical and Personal References
References available upon request.
Timeline
Registered Nurse- New Graduate- Mental Health
NSW Health- SWSLHD
09.2023 - 10.2025
Registered Nurse- New Graduate- Drug Health
NSW Health- SWSLHD
03.2023 - 09.2023
Customer Service Manager
Horsley Wholesale
01.2016 - 09.2017
Cleaning Crew Manager
Allphones Arena/ Qudos Bank Arena
01.2015 - 01.2016
Customer Service Manager
Horsley Wholesale
01.2013 - 11.2014
Endorsed Enrolled Nurse
NSW Health- SESLHD
09.2011 - 01.2012
Customer Service Receptionist
ADS Laser Clinic
11.2008 - 11.2009
Bachelor of Nursing - Registered Nursing
Western Sydney University
Diploma of Endorsed Enrolled Nursing - Endorsed Enrolled Nursing
TAFE- New South Wales
Higher School Certificate - Year 12
Thomas Hassall Anglican College
School Certificate - Year 10
Thomas Hassall Anglican College
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