Jessica Vanzon
Frankston,VIC
Summary
Dynamic Restaurant Floor Manager at Michelangelo's with a proven track record in staff supervision and inventory management. Expert in enhancing customer service and resolving issues efficiently. Skilled in point of sale systems, I bring attention to detail and problem-solving abilities to drive operational success and elevate guest experiences.
Highly capable Restaurant Floor Manager with significant experience in the hospitality industry. Skilled at managing large teams, coordinating restaurant operations, and providing top-notch customer service for a seamless dining experience. Strengths include conflict resolution, team leadership, and effective communication skills. Proven track record of implementing strategies that improve restaurant efficiency and profitability while maintaining high levels of customer satisfaction.
Overview
1999
1999
years of post-secondary education
Work History
Restaurant Floor Manager
Michelangelo's
Aspendale gardens, Vic
- Supervised daily restaurant operations and ensured smooth service flow.
- Coordinated staff scheduling
- Trained new employees on service standards and restaurant protocols.
- Resolved customer complaints.
- Monitored inventory levels and assisted in ordering supplies
- Managed inventory and ordered supplies to maintain stock levels.
- Supervised day-to-day activities of front-of-house staff including servers, bartenders, and bussers.
Market stallholder
Coolibah herbs
Pearcedale, Vic
- Picked and prepared stock for farmers markets
- Responsible for overall running of multiple farmers markets, customer service, and advice on stock, painting attractive display, and processing customer payments via cash, pos and phone.
- Completed day-to-day duties accurately and efficiently.
Education
Cert 3 - Retail
Alffie
Frankston, Vic 04.2026 - 04.2026
Cert 3 - Occupational Health And Safety
Box Hill Institute of Tafe
01.2021 - 02.2021
Provide First Aid - Provide First Aid
Box Hill Institute of Tafe
12.2020 - 01.2021
Construction Induction - White Card
Box Hill Institute of Tafe
03.2019 - 04.2019
Lowood State High Scool
Lowood , QldSkills
- Staff supervision
- Inventory management
- Customer service
- Point of sale systems
- First aid and CPR
- Attention to detail
- Problem solving
Timeline
Cert 3 - Retail
Alffie
04.2026 - 04.2026
Cert 3 - Occupational Health And Safety
Box Hill Institute of Tafe
01.2021 - 02.2021
Provide First Aid - Provide First Aid
Box Hill Institute of Tafe
12.2020 - 01.2021
Construction Induction - White Card
Box Hill Institute of Tafe
03.2019 - 04.2019
Restaurant Floor Manager
Michelangelo's
Market stallholder
Coolibah herbs
Lowood State High Scool