Summary
Overview
Work History
Education
Skills
Attributes
Computer Office Skills
Personal Information
Training
Certification
Timeline
Generic

Jessica Vellenoweth

South Morang

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing and training staff and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Co-ordinator of an Outside hours school care program

Junior Adventures Group
02.2016 - Current
  • Nominated supervisor within the program.
  • All program planning and implementation.
  • Building meaningful and engaging relationships with children and families.
  • Auditing of other programs for quality and compliance.
  • Training and inducting new team members.
  • Conducting interviews and annual reviews.
  • Managing and keeping up to date records of children’s enrolment and forms in line with the confidentiality procedure.
  • Working within a team environment.
  • Maintaining up to date staff records and invoices.
  • Organising and maintaining children’s medical forms and medication in confidence.
  • Receiving incoming and outgoing calls to school and parents and responding to emails daily.
  • All workplace administrative duties.
  • In charge of submitting workplace timesheets and staffing.
  • Managing and supervising staff and the overall running of the program.
  • Organising the schedule and running of the program daily.
  • Resolve issues/queries from school, staff, parents and guardians.
  • Running of staff meetings and attendance of management meetings.
  • Completing monthly reports and invoices.
  • Completing risk assessments & compliance reports
  • Completing staff rosters and timesheets.
  • Completing and distributing newsletter.
  • Working and communicating effectively with children, parents, guardians and other staff members.
  • Use of software programs related to the program.
  • Being a supportive role model.
  • First point of contact for parents, students, staff and other visitors within the program.
  • Supervising children and ensuring their safety.

Customer Service assistant/ Receptionist

Target
01.2011 - 08.2016
  • Cashier trained
  • Customer contact
  • Phoning of overdue receivables/ debtors
  • Processing cheques, EFTPOS, credit cards and cash handling.
  • Sending information to customers of required payment dates via email, sms or letter.
  • Customer service enquiries - Direct & Phone
  • Refunds/ Layby trained
  • Training of new staff
  • PA experience
  • Sales/ promotions
  • Organising home deliveries
  • Operating a busy switchboard
  • Reception skills (Dealing with phones and customer calls on a daily basis)
  • Stock returns
  • Part Time

Camp Counsellor/Swim Teacher

06.2015 - 09.2015
  • Supervising children and ensuring their safety
  • Planning lessons and assessing children’s stroke progression
  • Knowledge of stroke comprehension
  • Working and communicating effectively with children and other staff members
  • Being a supportive role model
  • Effective communicator

Education

Diploma of Early Childhood Education -

Victoria University
01.2016

Certificate 3 in Business Administration - Business Administration Medical

Victoria University
Melbourne, VIC
01.2014

Certificate 2 in Community Services -

01.2010

Completed VCE -

St Helena Secondary College
01.2010

Skills

  • Digital record-keeping for students
  • Staffing coordination skills
  • MS office
  • Administration skills
  • Document management
  • Multitasking and organization
  • Recordkeeping
  • Customer service
  • Staff management
  • Data entry
  • Administrative leadership
  • Regulatory compliance
  • Staff supervision
  • Report writing
  • Updating stakeholders
  • Business administration

Attributes

  • Self-motivated, determined and organised.
  • Relevant experience working with children in an early childhood setting.
  • Cooperative and supportive in team environments.
  • Ability to work independently and unsupervised.
  • Willing to continually update skills and knowledge.
  • Independent young person with excellent interpersonal skills and ability to grow relationships with colleagues and customers.
  • Outgoing, happy and friendly personality.
  • Punctual and reliable.

Computer Office Skills

  • School Online program for Student records and details including enrolment forms.
  • Timesheet and staffing experience.
  • Microsoft Office.
  • Internet explorer, Chrome, and Firefox.
  • Scanning and printing technology.
  • Windows XP setup.
  • Target’s system for locating stock.
  • Phone/reception.
  • Telephone and written collection skills.
  • Administration skills.
  • Filling skills and keeping them current and up to date.

Personal Information

  • Hobbies: Paddle boarding., Swimming., Playing netball., Going to major sporting events and concerts., Designing and sewing clothes., Painting., Travelling.
  • Date of Birth: 01/07/92

Training

  • Nominated Supervisor Certificate.
  • Current Level 2 First Aid Certificate.
  • Current Anaphylaxis and Asthma management training.
  • Current Food Safety Certificate.
  • Current Working with Children Check.
  • Current Child Protection Certificate.
  • Safeguarding Children Certificate.

Certification

-Nominated supervisor certificate

-Current HLTAID012 First Aid certificate

-Asthma & Anaphylaxis management training

-Current police check

-Current working with children check

-Child protection certificate

-Safeguarding children certificate

-Food safety certificate


Timeline

Co-ordinator of an Outside hours school care program

Junior Adventures Group
02.2016 - Current

Camp Counsellor/Swim Teacher

06.2015 - 09.2015

Customer Service assistant/ Receptionist

Target
01.2011 - 08.2016

Certificate 2 in Community Services -

Completed VCE -

St Helena Secondary College

Diploma of Early Childhood Education -

Victoria University

Certificate 3 in Business Administration - Business Administration Medical

Victoria University

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Jessica Vellenoweth