Jessica Walker
Melbourne,VIC
Summary
Smart, outgoing individual with solid background working in highly dynamic and complex business environments. Strong analytical and negotiation skills with keen eye for complex data. Reliable and committed to working collaboratively with clients and vendors.
Overview
4
4
years of professional experience
Work History
Contracts Coordinator
AllianceCorp
Melbourne, VIC
05.2022 - 08.2023
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Developed new and existing clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Generated leads for sales through cold calls and referrals.
- Reviewed and executed confidential documents, contracts and disclosures.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Sourced and pre-qualified leads and identified new business opportunities by dialing daily outbound calls to build partnerships and achieve sales quota.
- Maintained and managed customer files and databases.
- Reviewed documentation and identified financial discrepancies where applicable.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
Property Education Consultant
AllianceCorp
Melbourne, VIC
05.2022 - 05.2023
- Communicated with a broad range of stakeholders.
- Built positive professional relationships for high satisfaction levels.
- Organized and attended meetings to discuss project status and brief new projects.
- Liaised with vendors and suppliers.
- Logged call information and solutions provided into internal database.
- Communicated with customers to assess and address individual needs, providing timely and quality support in SalesForce system.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Kept records of calls placed and charges incurred.
Sales Manager
Neverland Store
Melbourne, VIC & Bendigo VIC
08.2021 - 05.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Assisted with new store setups in other states.
- Completed weekly rotating roasters.
- Conducted the hiring and training processes.
- Visual merchandising training obtained.
- Worked with UPTS & KPIS, reaching monthly targets.
- Administration reports, reflecting sales conversion.
Personal Care Assistant
St John Of God Hospital
Bendigo, VIC
11.2019 - 02.2021
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Wards; Oncology, Pathology, CCU, ICU, Maternity Ward and Rehabilitation.
- Maintained high leaves of hygiene while completing daily duties.
Education
High School Diploma -
Bendigo Regional Institute of TAFE
Bendigo-Echuca, VIC10.2016
Skills
- Contract Analysis
- Accounts Payable and Accounts Receivable
- Professional Relationships
- Call Center Operations
- Customer Relationship Management
- Customer Service
- Money Handling
- POS System Operations
- Sales and Marketing
- Retail Store Operations
- Observing Responses
- Emotional Intelligence
Timeline
Contracts Coordinator
AllianceCorp
05.2022 - 08.2023
Property Education Consultant
AllianceCorp
05.2022 - 05.2023
Sales Manager
Neverland Store
08.2021 - 05.2022
Personal Care Assistant
St John Of God Hospital
11.2019 - 02.2021
High School Diploma -
Bendigo Regional Institute of TAFE