Jessica Ward
Slacks Creek,QLD
Summary
Administration Assistant skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
28
28
years of professional experience
Work History
Administration
All Window Solutions
02.2021 - Current
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Booking in Freight for orders to be shipped outside of brisbane area
Administration
Cotecco
01.2011 - 09.2020
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Developed solid relationships with staff, customers, and vendors
- Customer Service
- Eftpos and Cash Handling
- Myob Tasks
- Receipting of payments from bank feed
- Uploading payments to Suppliers
- Data Entry
- Customers/Suppliers Monthly Statements
- Follow up Age Receiveables
- Invoicing
- Petty Cash
- Credit Card Reconciliation
- SimPRO Exprience
- Authorising of Jobs completed
- Logging Service Requests and scheduling technicians when required
- Follow up email enquiries
- Answering the Phone.
Ist Assistant Manager
KFC
03.1996 - 12.2010
- Contributed to team efficiency by smoothly handling opening, closing, and shift change procedures
- Kept costs within budget targets by training employees to work efficiently and minimize waste
- Improved team performance by recruiting ideal candidates
- Handled administrative requirements for 30 employees, including maintaining files and submitting bi-weekly payroll
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Assisted with training and developing new team members in company policies, procedures, and standards.
Education
Year 12 -
Maryborough State High School
11.1999
Skills
- Ability to Work in a Team
- Time Management
- Ability to Multitask
- Communication Skills
- Customer Service
References
- Glyn Shultz, Cotecco, Former Warehouse Manager, Ph 0408 199 440
- Christine Purton, Cotecco, Former Work Colleague, Ph 0421 005 992
- Tayla Messer - Work Colleague All Window Solutions Ph 0406 351 571
Extracurricular Activities
Certificates and Achievements, KFC, Brisbane, 03/01/96, 12/01/10, Star Employee 1998, Team Challenge member 2000-2002, Team Trainer 2002, Promoted to 2nd Assistant Manager 2002, Top 20 2nd Assistant Manager of year 2005, Train the Trainer 2010, Building a great restaurant road map 2010, Promoted to 1st Assistant Manager 2010, Wormald (use of portable fire fighting equipment) 2004, General first aid 2004, Certificate III in retail 2010
Timeline
Administration
All Window Solutions
02.2021 - Current
Administration
Cotecco
01.2011 - 09.2020
Ist Assistant Manager
KFC
03.1996 - 12.2010
Year 12 -
Maryborough State High School
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