Jessica Ward
Slacks Creek,QLD
Summary
Administration Assistant skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
29
29
years of professional experience
Work History
Administration Officer
Gmk Logistics
Yatala , Qld
07.2024 - Current
- Received and processed customer orders, including verifying accuracy of order information.
- Verified contents of shipments against bills of lading and packing slips.
- Processed returns according to company policy while ensuring quality standards were met.
- Prepared outgoing orders for shipment by wrapping packages securely and labeling correctly.
- Updated inventory database regularly for accurate record-keeping purposes.
- Performed regular cycle counts to maintain accurate inventory levels throughout the facility.
- Communicated effectively with supervisors regarding any delays or issues that arose during shift work.
- Resolved discrepancies between physical count and computer count inventories quickly and accurately.
- Verified shipment contents upon receipt, reviewing order details, visually inspecting incoming freight and weighing items to confirm deliveries met order specifications.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Used computer systems to input and retrieve information regarding freight status.
- Provided excellent customer service by resolving issues related to shipment discrepancies.
- Follow up all emails daily
- Update Monday.com of order status Daily
Administration
All Window Solutions
Staplyton , Qld
02.2021 - 07.2024
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Booking in Freight for orders to be shipped outside of brisbane area
Administration
Cotecco
01.2011 - 09.2020
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Developed solid relationships with staff, customers, and vendors
- Customer Service
- Eftpos and Cash Handling
- Myob Tasks
- Receipting of payments from bank feed
- Uploading payments to Suppliers
- Data Entry
- Customers/Suppliers Monthly Statements
- Follow up Age Receiveables
- Invoicing
- Petty Cash
- Credit Card Reconciliation
- SimPRO Exprience
- Authorising of Jobs completed
- Logging Service Requests and scheduling technicians when required
- Follow up email enquiries
- Answering the Phone.
Ist Assistant Manager
KFC
03.1996 - 12.2010
- Contributed to team efficiency by smoothly handling opening, closing, and shift change procedures
- Kept costs within budget targets by training employees to work efficiently and minimize waste
- Improved team performance by recruiting ideal candidates
- Handled administrative requirements for 30 employees, including maintaining files and submitting bi-weekly payroll
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Assisted with training and developing new team members in company policies, procedures, and standards.
Education
Year 12 -
Maryborough State High School
Maryborough11.1999
Skills
- Ability to Work in a Team
- Time Management
- Ability to Multitask
- Communication Skills
- Customer Service
- Data entry
Timeline
Administration Officer
Gmk Logistics
07.2024 - Current
Administration
All Window Solutions
02.2021 - 07.2024
Administration
Cotecco
01.2011 - 09.2020
Ist Assistant Manager
KFC
03.1996 - 12.2010
Year 12 -
Maryborough State High School