Jessica Warren

• Establish and maintain relationships with veterinarians, dog trainers, and other professionals in the canine community.
• Increased client satisfaction by providing personalized business solutions and exceptional customer service.
• Enhanced company reputation by delivering top-quality purebred border collies, ensuring repeat business from satisfied clients.
• raise pedigree Border Collie puppies in a caring and ethical manner.
• Coordinate sales transactions, including negotiating contracts, processing payments, and arranging transportation for puppies to their new homes.
• Ensure compliance with all relevant regulations and standards related to animal welfare, breeding practices, and business operations.
• Develop and implement marketing strategies to promote the business, including social media campaigns, website management, and advertising in relevant publications

• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.
• Enhanced order accuracy by carefully picking and packing items per customer specifications.
• Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
• Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.

• During this time, I had hands-on experience with customers, efficiently handled bagging, skillfully managed complaints, and took charge of both opening and closing procedures, adhering to the stores operating hours of 7 a.m.–9 p.m.
• I processed customer orders, inquiries, and payments with accuracy and efficiency while delivering excellent customer service
• Moreover, I also contributed to the online department, where I adeptly handled phone inquiries within tight timeframes, efficiently packed bags, and facilitated convenient grocery deliveries to customer in the parking lot.
• Working closely with my managers, I was part of a team of four individuals dedicated to the department.

• During my time at Kmart Robina, I efficiently managed bagging while adhering to COVID guidelines and health protocols, ensuring smooth customer flow to the entrance, and monitoring store occupancy
• I upheld store cleanliness by meticulously following procedures to organize and maintain shelves, ensuring products were presented in an orderly manner for customer’s convenience.
• Implemented customer service policies and procedures for consistent performance standards.
• Trained new staff in product knowledge and customer service protocols.

After graduating from Robina State High School in 2023, I received acceptance into my preferred institution, Queensland University of Technology (QUT), where I'll commence studies in Behavioral Science in 2025. Throughout high school, I actively participated in the Community Action Program, dedicating my time to community service initiatives. These experiences have made me committed to helping out in the community and staying involved in civic activities.

Throughout this comprehensive course, I have acquired valuable knowledge and skills pertaining to the proficient and successful management of a business. The curriculum has equipped me with the tools and insights necessary to ensure the streamlined and optimal operation of a business. After completing the course, I am now confident in my ability to achieve efficiency and effectiveness in any business. Throughout the course, I completed 12 units, which are the following:

- Develop critical thinking in others

- Manage budgets and financial plans

- Manage recruitment and onboarding

- Manage people performance

- Identify and evaluate marketing opportunities

- Manage business resources

- Manage personal and professional development

- Undertake project work

- Develop workplace policies and procedures for sustainability - Manage meetings

- Ensure a safe workplace for a work area

- Lead communication in the workplace