Jessica Webb
Charters Towerws,QLD
Summary
Dedicated healthcare professional with a strong commitment to optimal patient care and proficient in specimen collection. Demonstrates exceptional organizational abilities and a robust work ethic, fostering effective communication and empathy in high-pressure environments. Proven ability to work autonomously while quickly mastering new skills, with a focus on enhancing service delivery and support for medical staff.
Overview
19
19
years of professional experience
Work History
Fire Communication Officer - FCO1.5
Queensland Fire Department
, QLD
06.2020 - Current
- Process emergency incident calls, ensuring accurate information collection.
- Analyzed resource availability and capability for optimal response.
- Executed communication protocols for resource deployment.
- Monitored progress while providing support to operational staff.
- Handled post-incident administration duties, providing detailed reports to stations and agencies.
- Optimized administrative procedures.
- Regularly tested systems and communications equipment.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Brigade Support Officer - Northern Region - Golfields Area
Rural Fire Service Queensland
Charters Towers, QLD
06.2024 - 11.2024
- Responding to rural fires and other emergencies.
- Handled incident management for detailed investigations.
- Coordinated and supported training activities across a region.
- Supported diverse workforce initiatives to enhance organizational inclusivity.
- Worked effectively under pressure to achieve targets.
Assistant In Nursing
Health Care Australia
Townsville, QLD
01.2006 - 03.2020
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Provided emotional support to family members regarding end-of-life decisions.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Operational Capability Officer (A05)
Queensland Fire & Emergency Services
Townsville, QLD
06.2019 - 09.2019
- Plan, prepare, deliver, and review training and capability development programs for SES volunteers
- Assist with the coordination of area and regional based capability development programs
- Contribute to the research and development of programs supporting the operational capability of the SES.
- Contributed to the improvement of operations by solving capability problems.
- Maintained accurate training and administrative records to ensure data integrity.
Education
Bachelor of Nursing Science Pre-Reg -
James Cook University
TownsvilleCertificate IV in Training and Assessment - TAE40116
Certificate III in Public Safety - PUA30622
Certificate III in Public Safety - PUA30819
Provide CPR - HLTA1D00
Provide First Aid - HLTAID011
Provide Advanced Resuscitation & Oxygen - HLTAID015
Intermediate -
AIIMS IMS
Skills
- Problem-solving abilities
- Self motivation
- Multitasking
- Team collaboration
- Data Recording
- Maintain equipment
- Teamwork
- Quality Control Procedures
- Time management abilities
- Workload prioritization
- Communication and interpersonal skills
- Superb management skills
References
- Mr. Garry Fordham, Operations Support Officer - Project Manager, RFSQ, Garry.fordham@qfes.qld.gov.au, 0409 723 629
- Mrs. Alene Arends, Fire Communication Manager, Alene.arends@qfes.qld.gov.au, 0409 341 696
Accomplishments
- National Emergency Medal
Timeline
Brigade Support Officer - Northern Region - Golfields Area
Rural Fire Service Queensland
06.2024 - 11.2024
Fire Communication Officer - FCO1.5
Queensland Fire Department
06.2020 - Current
Operational Capability Officer (A05)
Queensland Fire & Emergency Services
06.2019 - 09.2019
Assistant In Nursing
Health Care Australia
01.2006 - 03.2020
Bachelor of Nursing Science Pre-Reg -
James Cook University
Certificate IV in Training and Assessment - TAE40116
Certificate III in Public Safety - PUA30622
Certificate III in Public Safety - PUA30819
Provide CPR - HLTA1D00
Provide First Aid - HLTAID011
Provide Advanced Resuscitation & Oxygen - HLTAID015
Intermediate -
AIIMS IMS
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