Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Weber

Bulleen,VIC

Summary

Hardworking and determined corporate professional with varied experience. My areas of strength are as follows: adapting to high-paced work environments, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. From working at Disney World Resort which totals 2880 rooms to the high intensity of a prime Airport hotel to joining and assisting a start-up Central Reservation Team which i proudly manage now. I am well equipped to handle new challenges and determine to provide the best outcome..

Overview

9
9
years of professional experience

Work History

Central Reservation Manager

RACV
08.2022 - Current
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service
  • Coached, Supported and Managed a team of 12
  • Managed and motivated employees to be productive and engaged in work.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Onboarded new employees with training and new hire documentation.

Reservations Supervisor & Reservation Agent

RACV
01.2019 - 08.2022
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Answered incoming phone calls and developed friendly rapport with members while answering questions, making recommendations, and leading conversations to bookings.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service. Liaising with Other Departments for solutions.
  • Managed Reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
    Provided customers with information about availability and pricing
    Maintained awareness of types of rooms available in different resort location.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service

Reservations Agent & Guest Service Agent

PARKROYAL Melbourne Airport
11.2016 - 12.2018
  • Creating and updating reservations.
  • Managing accounts including with travel agents
  • Responding to guest comments and managing complaints.
  • Liaising with the Finance department to ensure effective accounts management.
  • Liaising with the Sales team to set up corporate accounts.
  • End-of-month commission execution.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
  • Handled reservations and answered questions from interested patrons for busy Airport Hotel
  • Assisting guests with check-in and check-out.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalis


Guest Service Agent

Westin Melbourne
02.2016 - 11.2016
  • Respond to all requests including emergencies in a timely and professional manner.
  • Achieve positive outcomes from guest queries.
  • Executing upselling techniques through hotel knowledge and customer service skills.
  • Communicate guest requests to the Operations Team as they are received.
  • Conducting Night Audit Reports.
  • Ensuring the safety and security of guests and associates.
  • Proving information about the city and recommendations

Front Desk Cast Member

The Walt Disney Company
08.2015 - 01.2016
  • Operating a highly technical computer system.
  • Providing information about the local area .
  • Answering guest questions regarding the resort and parks.
  • Strong cash handling skills are required. (Foreign exchange).
  • Maintaining meticulous attention to detail.
  • Delivering packages.
  • Making magical movements for the guests.
  • Handling large Volumes of Check-ins and Check-outs for a hotel of 2880 rooms.

Education

Advanced Diploma of Hospitality -

William Angliss Institute of TAFE
Melbourne, VIC
06.2015

Skills

  • Great Microsoft Word, Excel and PowerPoint skills
  • Competent using Opera hotel management systems
  • Great problem-solving abilities
  • Strong rapport building
  • Coordinating with supervisors and managers
  • Telephone Etiquette
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Training and Development

Timeline

Central Reservation Manager

RACV
08.2022 - Current

Reservations Supervisor & Reservation Agent

RACV
01.2019 - 08.2022

Reservations Agent & Guest Service Agent

PARKROYAL Melbourne Airport
11.2016 - 12.2018

Guest Service Agent

Westin Melbourne
02.2016 - 11.2016

Front Desk Cast Member

The Walt Disney Company
08.2015 - 01.2016

Advanced Diploma of Hospitality -

William Angliss Institute of TAFE

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Jessica Weber