Summary
Work History
Education
Skills
Timeline
Generic

Jessica Wegerbauer

Longford

Summary

Personable and compassionate individual with strong commitment to providing high-quality care and support. Knowledge of best practices in disability support and proficient in assisting with daily living activities and maintaining safe environment.

Dedicated to enhancing well-being and independence of those in need through supportive and empathetic care.

Compassionate Support worker possesses gentle touch and caring attitude centered on treating people with dignity and respect.

Expertise in Rostering & Administrative tasks. Collaborative team player with strong clinical and interpersonal skills.

Available all hours per week, weekends and evenings.

Professional with strong background in providing compassionate care and support to individuals with disabilities.

Skilled in developing individualised care plans, implementing therapeutic activities, and ensuring client safety and well-being.

Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

Extended Care Assistant

Southern Cross Care
  • Maintained a clean and organized environment for patients and staff alike, contributing to an atmosphere of professionalism and care excellence.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with daily living activities, enhancing their quality of life during extended care.

Extended Care Assistant

Mount Esk Nursing Home
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with daily living activities, enhancing their quality of life during extended care.
  • Participated in ongoing professional development opportunities to stay current on best practices in extended care nursing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Community Care Worker

Southern Cross Care
  • Upheld client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Disability Support Worker

First Class Support Services
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.

Director

Eclipse Disability Support Services
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Administrative Officer

Inspire Support Services
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Trained and supervised employees on office policies and procedures.
  • Drafted common document templates to reduce time spent creating documents from scratch.

CSO- Client Service Officer

Inspire Support Services
  • Streamlined communication processes between departments, ensuring efficient incident response and management.
  • Leveraged intelligence reports to stay informed on emerging threat landscape and adjust company policies accordingly.
  • Worked with participants to achieve their goals and ambitions.
  • Responded quickly to emergency situations to assess and deflect issues.
  • On call for participants and staff for participant related calls.
  • Onboarded new participants with all corresponding paperwork needed.
  • Weekly check ins with participants.
  • Reported to HR/Director.

HR Manager- Acting

Inspire Support Services
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Facilitated organizational change through effective communication and collaboration with senior management.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Reduced process gaps while supervising employees to achieve optimal productivity.

Tutor, Special Needs Students

Inspire Support Services
  • Contributed to a positive learning environment for all students by fostering a culture of inclusivity, empathy, and respect.
  • Developed strong relationships with participants and their families, fostering open communication channels to address individual concerns and progress updates.
  • Enhanced learning experiences for special needs students by implementing individualized education plans tailored to their unique requirements.
  • Supported teacher in development of individual learning strategies.
  • Set up visual aids, equipment, and classroom displays to support lesson delivery.
  • Created personalized lesson plans to meet needs of diverse learners.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Developed methods to motivate and engage students in learning.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • Motivated students with accurate feedback and positive reinforcement.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.
  • Assisted in evaluating student progress through careful observation and data analysis, informing adjustments to instructional techniques as needed.
  • Facilitated social skills development through targeted group activities designed for special needs students, promoting increased self-confidence and peer interaction.
  • Assisted students in developing study skills and strategies.
  • Conducted ongoing assessments of student strengths and weaknesses, adjusting instructional approaches accordingly to maximize each individual''s potential for success.

Education

Certificate III - Aged Care

Tasmanian Polytechnic
Tasmania

RSVA1 Basic First Aid -

Alison Training Centre

HLTHPS006 Assist Clients With Medication -

Penny Royal College
Launceston

HLTSID009 Provide Cardiopulmonary Resuscitation -

Penny Royal College
Launceston

Understanding Adult Learning And Numeracy -

Alison Training Centre

Operating As A Mental Health Support Worker -

Alison Training Centre

Quality, Safety And You’- - NDIS Worker Orientation Module

NDIS Quality And Safeguards Commission

NDIS Quality And Safeguards Commission - Supporting Effective Communication Module

NDIS Quality And Safeguards Commission

Certificate III - Home & Community Care

Tasmanian Polytechnic
Tasmania

Manual Handling

NGO- Training Centre

Skills

  • Patient care
  • Dementia care
  • Compassionate communication
  • Personal hygiene assistance
  • Emotional support
  • Feeding assistance
  • Mobility support
  • Healthcare documentation
  • Toileting assistance
  • Respectful and compassionate
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Daily living assistance
  • Dependable and responsible
  • Verbal and written communication skills
  • Strong ethics
  • Compassion and empathy
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Safety awareness
  • Relationship building
  • COVID-19 safety policies
  • Client documentation
  • Meal preparation
  • Supportive companionship
  • Medication and appointment reminders
  • Medication administration
  • Incident reporting
  • Progress documentation
  • Daily living activities assistance
  • Community activities
  • Empathetic listening
  • Resident empowerment
  • Teamwork and collaboration
  • Fast learner

Timeline

Extended Care Assistant

Southern Cross Care

Extended Care Assistant

Mount Esk Nursing Home

Community Care Worker

Southern Cross Care

Disability Support Worker

First Class Support Services

Director

Eclipse Disability Support Services

Administrative Officer

Inspire Support Services

CSO- Client Service Officer

Inspire Support Services

HR Manager- Acting

Inspire Support Services

Tutor, Special Needs Students

Inspire Support Services

Certificate III - Aged Care

Tasmanian Polytechnic

RSVA1 Basic First Aid -

Alison Training Centre

HLTHPS006 Assist Clients With Medication -

Penny Royal College

HLTSID009 Provide Cardiopulmonary Resuscitation -

Penny Royal College

Understanding Adult Learning And Numeracy -

Alison Training Centre

Operating As A Mental Health Support Worker -

Alison Training Centre

Quality, Safety And You’- - NDIS Worker Orientation Module

NDIS Quality And Safeguards Commission

NDIS Quality And Safeguards Commission - Supporting Effective Communication Module

NDIS Quality And Safeguards Commission

Certificate III - Home & Community Care

Tasmanian Polytechnic

Manual Handling

NGO- Training Centre

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Jessica Wegerbauer