Jessica Wegner
Bluewater
Summary
I am an experienced Pharmacy Assistant/Technician with over six years in the pharmacy industry. I bring strong leadership and organisational skills, along with a genuine commitment to delivering exceptional customer care. I am reliable, proactive and well advanced in using MS Office Suite, MINFOS, FRED, and POS systems. I thrive under pressure, excel in problem-solving, and handle challenging or sensitive situations with confidence, empathy, and professionalism.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant/Technician
Terry White Chemmart
Deeragun
04.2019 - Current
- Maintaining pharmacological practices by checking drug inventory weekly, as well as stocking, storing and monitoring medications appropriately.
- Liaising with pharmacists to dispense, measure and prepare medication doses and label prescriptions.
- Assisting pharmacists with clearing high volumes of prescription orders and by responding adequately to any and all customer questions and needs.
- Creating new customer profiles and updating demographics, allergies and new medications in pharmacy systems.
- Liaising with customers on the phone while simultaneously accessing patient profiles, assessing and amending patient information and processing transactions.
- Flagging potential side effects and allergies for prescribed medications for patients.
- Collaborating with peers and pharmacists to prioritise and complete orders.
- Receiving incoming stock and order stock to aid with pharmacy needs and shortages.
- Answering telephones and emails to respond to customer questions or requests.
- Cleaning and maintaining equipment and work areas according to QCPP.
- Operating cash registers and online ordering systems to accept payments from customers.
- Preparing and processing medical insurance claim forms and records on behalf of patients.
- Assisting customers by answering questions, locating items or referring to pharmacist for medication information.
- Providing information to customers about order statuses, store hours and pharmacy procedures.
- Performing filing, copying, faxing and other clerical tasks.
- Arranging retail products in pharmacy according to merchandising planograms and placement needs.
- Preparing expired or damaged medication for destroying appropriately.
- Delivering top quality care to customers through close collaboration with the pharmacist and by continuous learning and development on the job.
- Training new pharmacy staff in appropriate procedures and customer service standards.
- Management of scheduled medicines and ordering of NDSS supplies for diabetes patients.
- Adhering to regulatory guidelines for workplace safety and customer confidentiality.
- Fulfilling additional pharmacy duties during staff absences, workload adjustments and emergency situations.
- Compounding medications according to prescription orders.
- Advising patients regarding proper use of new medications and OTC products.
- Communicating with patients with compassion while keeping medical information private and confidential at all times.
- Notifying management of customer or employee incidents and act accordingly.
- Packing of prescription medication and non-prescription medication for MPS patients for at home care or continuous assisted care.
- Achieving weekly team and personal KPI goals for pharmacy sales, along with daily personal KPI goals for webster packing patients.
- Promoting supplement and nutritional products to maximise sales and customer wellness.
- Communicating effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Preparing prescription and medication transfers to other pharmacies.
Pharmacy Assistant
Chemist Warehouse
Garbutt
02.2018 - 04.2019
- Supported pharmacist in preparing daily prescriptions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Met daily and weekly team KPI's for pharmacy sales.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Opened incoming orders and stocked in correct locations.
- Performed filing, copying, faxing and other clerical tasks.
- Arranged retail products in pharmacy area according to merchandising planograms and placement needs.
- Answered customer questions about prescribed and OTC medications.
- Trained new pharmacy staff in procedures and customer service standards.
- Maintained pharmacy counter and related areas in clean, neat and organised fashion.
- Fulfilled additional pharmacy duties during staff absences, workload adjustments and emergency situations.
- Coordinated patient prescription counseling with pharmacist.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Monitored and checked expiration dates on drugs in stock.
- Communicated with insurance companies for billing purposes.
- Followed strict confidentiality protocols to protect customers' private medical information.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Updated and submitted documentation for insurance, store and liability purposes.
- Delivered top quality care to customers through close collaboration with pharmacist.
- Promoted supplement and nutritional products to maximise sales and customer wellness.
Barista
Juliette's Espresso
Douglas
01.2017 - 02.2018
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees, cold drinks, teas and food.
- Utilised POS system to receive and process customer payments.
- Addressed and resolved customer matters and concerns.
- Followed health, safety and sanitation guidelines to pass inspections.
- Consistently maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
- Ordered and received supplies to restock beverage and food items.
- Restocked product displays based on demand and projected sales.
- Achieved weekly KPI targets that were given to me by my supervisors.
- Managed rush of customers daily with efficient, levelheaded customer service.
Education
High School Diploma -
Ingham State High School
Ingham, QLD11.2010
Skills
- Customer Service & Communication Skills
- Problem-Solving Skills
- Advanced Computer Software Skills
- Relationship Building Skills
- Prioritisation & Organisation Skills
- Detail-Oriented
- Team Player
- Medication Dispensing
- Inventory Management
- Pharmaceutical Compounding
- Customer Profiling
- Training & Mentoring
- Patient Counselling
- Time Management
Certification
Certificates I in Business (BSB10115) - 2010
Certificate II in Business (BSB20115) - 2010
Certificate I in Sport & Recreation (SRO10106) - 2010
Certificate IV in Photography & Digital Imaging - 2015
Certificate III in Community Pharmacy (SIR30116) - 2018
Additional Information
Ms Rita Cullen
Previous Store Manager - Calanna Terry White Chemmart
Contact: 0498 471 975
Ms Amanda Hamilton
Administration - Calanna Terry White Chemmart
Contact: 4773 4224
Timeline
Pharmacy Assistant/Technician
Terry White Chemmart
04.2019 - Current
Pharmacy Assistant
Chemist Warehouse
02.2018 - 04.2019
Barista
Juliette's Espresso
01.2017 - 02.2018
High School Diploma -
Ingham State High School