Jessica Wheeler
Maryborough,Qld
Summary
Accomplished Clerical Admin at I-MED Radiology Network, adept in office administration and customer relations, significantly improved patient check-in efficiency. Leveraged organization skills and a service-oriented mindset to streamline processes, enhancing team performance at Target by fostering a culture of recognition and mentorship. Proven track record in reducing administrative workload and boosting employee morale.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clerical Admin
I-MED Radiology Network
05.2022 - Current
- Improved patient check-in efficiency by streamlining administrative processes.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Provided essential administrative support by managing correspondence efficiently; screening calls and emails; following up promptly where necessary.
- Streamlined administrative processes by efficiently managing incoming phone calls, emails, and correspondence, resulting in reduced response times.
- Demonstrated flexibility and adaptability by assisting with other administrative duties as needed, including front desk coverage and clerical tasks.
- Provided administrative support to management, other departments and employees.
Medical Receptionist
Frasercoast Radiology
10.2013 - 05.2022
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Manager
Target
01.2002 - 10.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
Year 12 -
Hervey Bay State High School
Pialba, QLDSkills
Organization skills
Time Management
Telephone skills
Data Entry
Verbal and written communication
Customer/Client relations
Customer and client relations
Scheduling
Scheduling appointments
Greeting and Seating Clients
Data inputting
Office Administration
File Management
Administrative Support
Schedule Management
Mail handling
Professional Demeanor
Calendar Management
Documentation And Reporting
Service-oriented mindset
Tech-Savvy
Certification
First aid and cpr training.
Timeline
Clerical Admin
I-MED Radiology Network
05.2022 - Current
Medical Receptionist
Frasercoast Radiology
10.2013 - 05.2022
Manager
Target
01.2002 - 10.2013
Year 12 -
Hervey Bay State High School