Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Wheeler

Maryborough,Qld

Summary

Accomplished Clerical Admin at I-MED Radiology Network, adept in office administration and customer relations, significantly improved patient check-in efficiency. Leveraged organization skills and a service-oriented mindset to streamline processes, enhancing team performance at Target by fostering a culture of recognition and mentorship. Proven track record in reducing administrative workload and boosting employee morale.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Clerical Admin

I-MED Radiology Network
05.2022 - Current


  • Improved patient check-in efficiency by streamlining administrative processes.
  • Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
  • Provided essential administrative support by managing correspondence efficiently; screening calls and emails; following up promptly where necessary.
  • Streamlined administrative processes by efficiently managing incoming phone calls, emails, and correspondence, resulting in reduced response times.
  • Demonstrated flexibility and adaptability by assisting with other administrative duties as needed, including front desk coverage and clerical tasks.
  • Provided administrative support to management, other departments and employees.

Medical Receptionist

Frasercoast Radiology
10.2013 - 05.2022
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.

Manager

Target
01.2002 - 10.2013
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Education

Year 12 -

Hervey Bay State High School
Pialba, QLD

Skills

Organization skills

Certification

First aid and cpr training.

Timeline

Clerical Admin

I-MED Radiology Network
05.2022 - Current

Medical Receptionist

Frasercoast Radiology
10.2013 - 05.2022

Manager

Target
01.2002 - 10.2013

Year 12 -

Hervey Bay State High School

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