Jessica White
Kameruka,NSW
Summary
My history within numerous roles including receptionist with Essential Coffee Services, a number of various Hospitality and customer service roles including the successful completion of a Certificate II in Business Studies, have provided me with invaluable workplace and life skills and experience which I believe would be a valuable addition to your organisation. My recent experience over the last 12 months facilitating the Chop, Chat, Chew program, completing my my Certificate IV Community Services and my recent employment as an Independent Life Assistant, has provided me with the opportunity to build upon my interpersonal skills, rapport building, networking skills and various other industry relevant experiences. I have a demonstrated ability to be a successful coordinator of community service resources designed to meet the needs and expected demands of vulnerable local populations through the Chop, Chat, Chew program. My abilities include proficient organizing of program resources, providing direct support and coordinating outreach. Talents include logistical organization of resources required for the Chop, Chat, Chew program, facilitating a cohesive and enjoyable group environment, building relationships and rapport with participants, carers, volunteers and networking partnerships to further the set goals at hand.
Overview
17
17
years of professional experience
Work History
Independent Life Assistant
With, Not4
Bega Valley, NSW
09.2023 - Current
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Collaborated with other professionals to develop treatment plans for clients.
- Developed strategies to help individuals cope with their disability.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
Volunteer
Sapphire Community Projects
Bemboka, Bega, NSW
04.2023 - 09.2023
- Facilitated weekly group activities through the Chop, Chat, Chew Program.
- Organized recipes and coordinated the Chop, Chat, Chew activities in accordance with organizational objectives.
- Reported on activities and participant accomplishments.
- Coordinated the logistics for Chop, Chat, Chew, such as researching and digitally recording suitable and enjoyable recipes, shopping lists and the purchasing of ingredients.
- Collaborated with other volunteers to create a positive environment for the participants.
- Provided guidance and support to participants and fellow volunteers during their shifts.
- Helped with prep, set up, and breakdown of the kitchen facilities utilized during the Chop, Chat, Chew program.
- Established and maintained relationships with participants, fellow volunteers and organizational stakeholders.
- Worked closely with disabled and socially isolated individuals to engage in the Chop, Chat, Chew programs.
Bistro Server
Clocktower Bistro
Bega, NSW
05.2022 - 10.2022
- Greeted customers and presented menus.
- Provided detailed information on menu items, including daily specials.
- Took accurate food and beverages orders from customers.
- Delivered orders to kitchen staff in a timely manner.
- Cleared tables in a timely manner after guests had finished their meals.
- Checked-in with customers throughout their dining experience to ensure satisfaction with food and service provided.
- Accurately recorded orders into the POS system and processed payments quickly and efficiently.
Cafe Worker
Coffee Stop Bega
Bega, NSW
03.2022 - 08.2022
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Cleaned tables in the dining area before and after customer seating.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Adhered to health and safety regulations when handling food items.
- Managed cash register operations efficiently and accurately.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
Cafe Worker
Candelo Cafe
Candelo, NSW
02.2021 - 09.2021
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Cleaned tables in the dining area before and after customer seating.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Adhered to health and safety regulations when handling food items.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
Farm Hand
Inghams
Appin, NSW
02.2009 - 12.2010
- Cared for livestock, including feeding, watering, and providing medical attention when necessary.
- Ensured compliance with all safety regulations related to farm operations.
- Collected eggs from chicken coops on a daily basis.
- Euthanized sick animals in accordance with humane standards.
- Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
Receptionist
Essential Coffee Services
Bankstown, NSW
10.2007 - 01.2010
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Team Member
McDonald's
Narellan, NSW
10.2006 - 06.2007
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Processed and retrieved customer special orders.
Education
Certificate IV - Community Services
Tafe NSW
Online Digital12.2023
RSA - Responsible Service of Alcohol
South Coast Colleges
Bega05.2021
Cert II Business -
Tafe NSW
Liverpool12.2010
Year 10 School Certificate -
Camden High School
Camden, NSW12.2007
Skills
- Event Setup
- Operations Support
- Data Entry
- Telephone Etiquette
- Community Engagement
- Adaptability and Dependability
- Team Collaboration
- Friendly and Outgoing
- Positive Attitude
- Progress Documentation
- Daily Living Requirements
- Independent Living Support
- Relationship Building
- Positive Reinforcement
- First-Aid and CPR
Hobbies
- Cooking
- Painting and refurbishing furniture
- Sewing and Embroidery
- Swimming in the summer months
- Fishing
- Gardening
Timeline
Independent Life Assistant
With, Not4
09.2023 - Current
Volunteer
Sapphire Community Projects
04.2023 - 09.2023
Bistro Server
Clocktower Bistro
05.2022 - 10.2022
Cafe Worker
Coffee Stop Bega
03.2022 - 08.2022
Cafe Worker
Candelo Cafe
02.2021 - 09.2021
Farm Hand
Inghams
02.2009 - 12.2010
Receptionist
Essential Coffee Services
10.2007 - 01.2010
Team Member
McDonald's
10.2006 - 06.2007
Certificate IV - Community Services
Tafe NSW
RSA - Responsible Service of Alcohol
South Coast Colleges
Cert II Business -
Tafe NSW
Year 10 School Certificate -
Camden High School
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