Jessica White
Point Cook,VIC
Summary
Proven track record in optimizing practice operations at Aberfoyle Hub Dental Surgery, enhancing patient relations and streamlining appointment scheduling. Demonstrated expertise in D4W software, coupled with exceptional organizational skills and a commitment to maintaining high standards of patient care. Excelled in collaborative team environments, significantly improving communication and efficiency.
Overview
16
16
years of professional experience
Work History
Practice Manager/Receptionist
Aberfoyle Hub Dental Surgery
01.2020 - 05.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered supplies and managed stock levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Billed and liaised with Private Health Insurances, DVA and Medicare.
- Managed the patient recall system.
- Facilitated payment plans through National Dental Plan.
- Prepared content, facilitated and recorded minutes for staff meetings.
- Data entry of invoices and time sheets through MYOB.
- Managed servicing, break downs and replacement of equipment.
- Involvement in the hiring process for new employees.
- Performed clinical duties as necessary such as sterilisation, patient change over's and setting up treatment rooms while maintaining infection control standards.
- Prepared all documentation and ensured the practice was meeting all NSQHS standards to achieve Dental Practice Accreditation.
- Managed rostering and cover for leave periods.
- Involvement in Social Media and website management.
- Demonstrated competence in the use of D4W software.
Client Services/Personal Assistant
Wright Evans Partners
02.2013 - 01.2018
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Cashier/ Office Coordinator
Foodland/IGA
03.2008 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Christies Beach High School
Adelaide, SASkills
- Attention to detail
- Verbal and written communication
- Patient relations
- Telephone skills
- Time Management
- Organization skills
- Schedule Management
- Punctual and Reliable
- Payment Processing
References
- Dr Stuart Renigers (Aberfoyle Hub Dental Surgery) 0414 575 284
- Dr Ying Chong (Aberfoyle Hub Dental Surgery) 0404 982 562
- Dr Vivien Chai (Aberfoyle Hub Dental Surgery) 0423 796 606
Timeline
Practice Manager/Receptionist
Aberfoyle Hub Dental Surgery
01.2020 - 05.2024
Client Services/Personal Assistant
Wright Evans Partners
02.2013 - 01.2018
Cashier/ Office Coordinator
Foodland/IGA
03.2008 - 01.2013
High School Diploma -
Christies Beach High School
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