Jessica Wilford
Gosnells,WA
Summary
Proven leader and skilled communicator, I enhanced team productivity and customer satisfaction at The Royal Palms Hotel. Expert in inventory management and relationship building, I significantly boosted sales and operational efficiency. My strategic approach to problem-solving and commitment to excellence drove business growth, making me a valuable asset to any team.
Overview
14
14
years of professional experience
Work History
Shop Assistant
Dan Murphys - Part Of The Woolworths Group
10.2019 - 01.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Provided excellent customer service.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction..
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
Sales Representative
Electrical Distributor Consulting
10.2007 - 10.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Implemented CRM tools to track customer interactions and sales progress.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Participated in trade shows and conferences to network and generate leads.
- Exceeded sales targets through effective planning and goal setting.
- Stayed up-to-date with industry trends to position company as market leader.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Duty Manager Supervisor
The Royal Palms Hotel
10.2005 - 10.2006
- Promoted brand loyalty through exceptional customer service, driving repeat business from satisfied clients.
- Collaborated with upper management to develop strategic plans for business growth and development.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and cost.
- Improved overall guest experience by consistently monitoring service quality and implementing necessary improvements
- Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Year 10 - High School
John Curtain Senior High School
Fremantle, WA10.2000
Skills
- Product Knowledge
- Relationship Building
- Inventory Management
- Inventory Control
- Store maintenance
- POS Systems
- Stock replenishment
- Safety Procedures
- Product Demonstration
- Product Promotions
- Shipment Inspection
- Upselling strategies
- Installations and repairs
- Building rapport
- Power Tools
- Loss prevention awareness
- Raw Materials Handling
- Supply Maintenance
- Hand-Eye Coordination
- Sales trends
- Equipment Preparation
Timeline
Shop Assistant
Dan Murphys - Part Of The Woolworths Group
10.2019 - 01.2020
Sales Representative
Electrical Distributor Consulting
10.2007 - 10.2010
Duty Manager Supervisor
The Royal Palms Hotel
10.2005 - 10.2006
Year 10 - High School
John Curtain Senior High School
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