Jessica Witney

Privately owned, Residentia Group is an Australian company which was established to develop functional, feature-rich products, tailored to the Australian household.

• Determined business development opportunities and implemented effective strategy for client acquisition
• Implemented strategies to increase market share for the company.
• Identified potential business opportunities and developed sales plans accordingly.
• Analyzed competitor performance data to determine areas of improvement within the organization's operations.
• Developed a comprehensive understanding of our target markets through extensive market research activities.
• Negotiated contracts and supplier agreements with customers.
• Assisted in the preparation of marketing materials such as presentations and flyers for project proposals and merchants.
• Communicated effectively with senior management regarding ongoing projects and their progress updates.
• Provided regular feedback to senior management on progress made towards goals set out in business plans.
• Established pricing structures that maximize profitability while still meeting customer demands.
• Collaborated with other departments to ensure customer satisfaction levels were met or exceeded.
• Conducted in-depth research on current industry trends and competitive analysis.
• Created and maintained relationships with key clients and commercial partners.
• Implemented effective strategies for maintaining high levels of customer loyalty across all product lines.
• Prepared detailed reports outlining progress against targets set out in annual business plans.
• Participated in trade shows, conferences, networking events, and other promotional activities.
• Liaised with Commercial Merchants in order to build effective partnerships that benefit both parties.
• Leveraged cold calling, in-person visits and referrals to build leads.
• Established new customer accounts using negotiation and sales closing abilities.
• Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
• Generated leads and capitalized on valuable business opportunities.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Conducted market research and reported on competitors.
• Resolved customer complaints regarding sales and service.
• Negotiated and closed high-value contracts with new and existing clients to increase market share.
• Identified new customers through pipelining, pre-qualification and territory analysis and management.
• Developed and executed strategic business plans to achieve revenue and growth targets.
• Achieved a 67% growth with a specific merchant activity year-to-date.
• Facilitated acquisition of display suites for multiple upcoming developments.

Reason for leaving:

Redundancy. Company has shifted focus to the retail and home builder sectors of the business.

Tradelink recently celebrated 150 years in the industry and are proudly Australia's oldest plumbing merchants

• Proactively pursued new business opportunities.
• Conducted comprehensive product training.
• Approached projects with the goal of closing business deals.
• Cultivated and maintained strong professional relationships to enhance collaboration.
• Developed and delivered presentations to clients, including Home Builders and Plumbers.
• Optimized usage of CRM platforms like Salesforce to enhance operational efficiency.
• Analyzed market dynamics to target prospective home builders effectively.
• Coordinated with suppliers regarding specification requirements.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Identified needs of customers promptly and efficiently.
• Worked effectively in team environments to make the workplace more productive.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Attended tradeshows and conferences to network with potential clients.
• Maintained a database of existing customers and prospective leads.
• Conducted research on industry trends, competitor activities, and customer needs.
• Researched target markets to understand the needs of current and potential customers.
• Identified potential clients, built relationships, and negotiated contracts.
• Leveraged cold calling, in-person visits and referrals to build leads.
• Identified and pursued upselling and cross-selling opportunities within the existing client base.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Achieved conversion of 8 key home builders over an 18-month period.
• Established customized targets aimed at driving growth for new business opportunities.
• Secured contracts valued at 3.1 million dollars.

Reason for leaving:

Position became redundant.

Industrie Tapware brings impeccable style, world-class engineering and exceptionally priced products to bathrooms, kitchens and discerning residential and commercial spaces in Australia

• Engaged directly in managing relationships with key accounts focused on home builders and retail.
• Proactively identified and targeted new opportunities.
• Consistently expanding client base.
• Product training
• Demonstrated exceptional communication skills.
• Facilitated client interactions within a showroom setting.
• Worked closely with designers, developing comprehensive design briefs.
• Fostered a cooperative and inclusive work environment.
• Develop new displays and update existing ones.

Reason for leaving:

• Poached by Tradelink / Growth opportunity

Phoenix has been producing tapware, showers and bathroom accessories since 1989.Our Design Team's expertise in style, innovation and first-class engineering, have established our prominent position in the Australian bathroom industry.

• Engaged directly in relationship management with key accounts, including home builders and plumbers.
• Overseeing merchant accounts.
• Proactively identified and targeted new opportunities.
• Sought new business opportunities to expand company reach.
• Conducted comprehensive training sessions on product features.
• Approached each project as an opportunity to drive business success.
• Maintained clear and consistent communication to support relationship development.
• Presented customized content for home builders and plumbers.
• Team player and enjoy working inclusively
• Customized display layouts to enhance engagement.
• Pursued avenues for career growth.
• Developed achievable six-month goals to drive new client acquisition.
• Managed multiple projects simultaneously while adhering to tight deadlines.
• Produced detailed sales analysis reports.
• Secured conversion of 26 builders over the course of 18 months.

Reason for leaving:

• Career growth

CJ Murphy Tree Recycling Services offers a diverse range of services priding themselves in all vegetation works, including land clearing, grounds maintenance, arboriculture and horticultural services, landscaping and assisting in Environmental works

• Coordinated job scheduling tasks across the division for efficiency.
• Submitted detailed tenders within required deadlines.
• Strengthened interactions with key accounts to maintain seamless business operations.
• Strengthening relationships with key stakeholders across departments.
• Conducted on-site meetings with clients to discuss requirements and solutions.
• Sourced new business opportunities through extensive networks.
• Conducted site visits to confirm financial feasibility of upcoming quotes and tenders.
• Ensured financial feasibility of projects through thorough assessment of post-completion costs.
• Scheduled and maintained Manager Director's detailed calendar.
• Assisted in ad hoc responsibilities as requested by Managing Director.
• Secured 6 new clients through effective networking and persistent follow-up.

Reason for leaving

• Wanting to move back into a sales role

Cooks Plumbing is Sydney’s largest independent supplier of plumbing and bathroom supplies with 5 metropolitan stores and 2 stores in Queensland

• Drove product performance and boosted sales to achieve KPIs.
• Oversaw major customer accounts.
• Gained comprehensive understanding of various business facets.
• Acquired expertise in product benefits, unique selling points, and functionalities.
• Cultivated strong relationships with external supplier sales representatives.
• Provided consistently exceptional professional service to both current and prospective customers.
• Prepared and finalized quotes and specification sheets precisely according to customer requirements.
• Tracked sales leads by documenting customer quotes.
• Facilitated in-person evaluations for streamlined quote generation.
• Maintained strong relationships with existing customer base to ensure continued engagement.
• Monitored inventory discrepancies and resolved them.
• Assisted builders and plumbers by giving detailed product information.
• Recommended items for showroom placement to boost revenue by analyzing industry trends.
• Attended and participated in events on behalf of Cooks Plumbing.
• Engaged with customers and business associates during off-hours to strengthen professional relationships.
• Followed up with customers on their purchases to ensure satisfaction.
• Achieved top ranking for the store in just three months.
• Recognized as highest performing sales consultant over a six-month period.
• Drove significant revenue growth, securing 70% of monthly sales.
• Expanded client base by securing five new business accounts.

Reason for leaving:

• Headhunted for project role with CJ Murphy Tree Recycling Services

Harley – Davidson of Blacktown was Sydney’s largest independently owned Harley-Davidson store.

• Offered finance options to customers following lender and dealership guidelines.
• Fostered solid lender relationships to enhance partnership opportunities.
• Generated weekly and monthly KPI reports for leadership review.
• Maintained compliance with monthly target goals.
• Collaborated with sales executives, merchandise representatives and spare parts and service departments to meet targets.
• Developed strong relationships with customers, promoting repeat business.
• Stayed current with training sessions provided by selected lender and insurer.
• Developed and applied sales strategies to enhance performance across teams.
• Ensured timely completion of necessary paperwork including sales orders, proposals, and deals.
• Handled various enquiries, registrations, and insurance processes.
• Achieved consistent KPI targets for three consecutive months.
• Achieved higher than state benchmark in add-on product sales.
• Surpassed monthly sales targets in insurance policies for back-to-back months.

Reason for leaving:

• Growth opportunity.

• Managed and mitigated customer issues.
• Administered effective processes to collect and analyze client satisfaction data.
• Strengthen connections with dealerships and clientele.
• Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
• Managed and updated customer and prospect database.
• Strengthened repeat business by launching comprehensive customer care initiative.
• Leveraged social media platforms, Mailchimp, and analytical tools to track ROI.
• Identified new methods of engaging customers through social media channels.
• Coordinated multiple charity functions successfully.
• Efficiently managed event budgets maintaining cost-effectiveness.
• Executed monthly team building events for staff.
• Executed internal restructuring.
• Monitored customer service standards to ensure high levels of customer satisfaction.
• Maintained accurate records of customer interactions and transactions.

• Company Overview: The Superseal Group offer waterproofing solutions, using only the world’s leading concrete waterproofing and durability systems
• Coordinated allocation of projects for waterproofers under Project Manager's guidance every day.
• Oversaw stock ordering and assignment regularly for all projects.
• Managed stock inventory.
• Facilitated accurate allocation of resources to job sites.
• Coordinated consistently with builders and Project Managers on the project site.
• Delivered post-project cost evaluations to management, ensuring adherence to budget constraints.
• Addressed and resolved issues related to product faults through supplier engagement.
• Cultivated strong vendor partnerships.
• Demonstrated initiative to independently acquire proficiency in products related to construction and waterproofing sectors.
• Consistently participated in budget meetings.
• Kept allocation records current by end of each month.
• Rectified stock issues by implementing efficient systems.
• Streamlined operations through effective inventory process implementation.
• Referred to by Harley-Davidson employee

Reece Plumbing Supplies is Australia’s leading supplier of plumbing and bathroom products

• Strengthened client relationships through continuous engagement.
• Managed significant customer relationships to enhance business.
• Executed monthly and quarterly call programs to sustain key account progress.
• Developing and expanding customer base within the allocated region.
• Conducted on-site evaluations for prospective and existing customers.
• Delivered exceptional customer support.
• Quoted extensive range of products to design comprehensive bathroom layouts.
• Logged potential sales opportunities and tracked follow-ups.
• Maintain current and ongoing product knowledge and training.
• Managed customer interactions to ensure satisfaction and loyalty.
• Credit Control
• Resolved inventory discrepancies through effective problem-solving techniques.
• Provided support and advice to plumbers and builders on various products.
• Consistently delivered outstanding sales performance over a three-month period.
• Successfully opened 8 new accounts
• Facilitated re-engagement with dormant clients, resulting in 5 renewed partnerships for Reece Plumbing.

Reason for leaving:

• Expand my skillset in the construction industry.

Jag is Australia’s original denim brand

• Delivered exceptional customer service to meet organizational standards.
• Maintained staff and store alignment with company standards.
• Managed and resolved customer issues.
• Conducted candidate screenings to identify suitable applicants.
• Facilitated induction programs for new employees.
• Maintained rosters to ensure wages aligned with weekly, monthly, and quarterly budgets.
• Managed wage control and staff costing.
• Managed store cash flow through accurate cash handling and daily reconciliation.
• Took part in regular product launch activities.
• Trained staff on theft prevention protocols.
• Coordinated and participated in regular product seminars, training sessions, and manager meetings.
• Jag is Australia’s original denim brand
• Surpassed monthly personal and store targets by an average of 20-30%.
• Trained two Store Managers and two 2ICs successfully.

Reason for leaving:

• Referred by a Reece employee

Tarocash is one of Australia’s most successful menswear retailers

• Maintained high standards of customer service.
• Maintain staff and store alignment with company standards.
• Managed operational tasks at Mt Druitt location to ensure consistent target achievement.
• Resolved complaints efficiently to ensure customer satisfaction.
• Evaluated potential hires through comprehensive screening and interviewing process.
• Facilitated onboarding by leading trainings and providing safety guidelines.
• Ensured store merchandising met company VMI standards.
• Executed daily banking operations with accuracy while ensuring till reconciliation and cash flow management.
• Participated in recurring management and product development seminars.
• Achieved a 60% increase over monthly goals after three months.
• Achieved and exceeded assigned KPIs at personal and store levels.
• Trained and advanced three casual staff to management positions.

Reason for leaving:

• Headhunted for Jag.