Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Wolstencroft

NSW

Summary

I am a dedicated and detail orientated administration assistant seeking a position to support the efficient operations of a dynamic organization. I am eager to utilize my organizational skills and administrative expertise to contribute to the success of the team and enhance overall productivity.

Knowledgeable with background in healthcare administration and clerical tasks. Maintained accurate patient records and facilitated seamless communication between medical staff and patients. Demonstrated effective organization and strong multitasking abilities in fast-paced environment. Hardworking medical administrative professional adept at setting appointments, managing files, and directing visitors. Bringing 3 years of related experience and looking for a long-term position. Hardworking medical administrative professional adept at setting appointments, managing files, and directing visitors. Bringing 3 years of related experience and looking for a long-term position. Maintain high-volume medical office environments by efficiently coordinating files, appointments, and other patient needs. Proven skills in privacy and confidentiality environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Maintain high-volume medical office environments by efficiently coordinating files, appointments, and other patient needs. Positive and upbeat with excellent interpersonal communication skills. Dynamic individual with hands-on experience in Cardiology inpatients and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Demonstrating strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

16
16
years of professional experience

Work History

Administration Ward Clerk

NSW Health NBMLHD
11.2024 - Current
  • Organized paperwork for doctors, nurses, and patients.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Documented latest information in computer system and printed paperwork.
  • Stored and retrieved permanent records on daily basis.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Maintained current and accurate medical records for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Administration Officer for Respiratory Protection Program

NSW Health
11.2023 - 10.2024
  • Provide administrative support to clerical coordinator
  • Manage documentation entering in data to into clin Connect and My Health Learning
  • Manage appointments
  • Answer phone calls regarding staff queries for mask fit testing
  • Communication with employees and supervisors to ensure compliance with program requirements
  • Assisting Staff health Reception and entering Employee Health Assessment files into EHA database and Content Manager
  • Assisting Legal litigation - input of data and files closed into content manager
  • Assisting Work Health and Safety with remittances entering and attaching remittances to employee file in Solv

Administration Officer

NSW Health
12.2022 - 11.2023
  • Assisting patient enquiries
  • Preparing patient files
  • Transferring incoming calls to correct department
  • Arriving and departing patients using ipm
  • Correctly identifying patient with their details
  • Excellent communication

Customer Service Hero

Petsure
08.2022 - 10.2022
  • Company Overview: Pet Insurance
  • Assisting member enquiries
  • Ability to prioritize tasks and manage multiple projects
  • Experience in scheduling appointments and meetings
  • Familiarity with basic accounting and bookkeeping
  • Ability to maintain confidentiality and privacy
  • Problem solving skills and adaptability to changing work environments
  • Handling difficult calls with resilience
  • Promotion of pet portal and resetting passwords
  • Works well in team as well as individually
  • Excellent communication
  • Pet Insurance

Customer Concierge Operator

Service NSW (Mayday Recruitment)
06.2021 - 05.2022
  • Assisting member enquiries
  • Excellent Customer Service
  • Promotion of the Service NSW app and website
  • Works well in a team, as well as individually
  • Handling and owning challenging calls

Member Services Consultant

Teachers Health Fund
01.2020 - 01.2021
  • Answering inbound calls
  • Assisting member enquiries
  • Promotion and Sales of life insurance products
  • Providing efficient service to current members
  • Assisting in team targets
  • Handling and owning challenging calls

Customer Service Consultant

NAB Bank
06.2019 - 09.2019
  • Providing excellent customer service
  • Assisting customers with enquiries
  • Problem solving
  • Data entry/ administration

Member Care Consultant

HCF Insurance
01.2018 - 08.2018
  • Answering inbound calls
  • Assisting member enquiries
  • Trouble shooting
  • Promotion and Sales of life insurance products
  • Providing efficient service to current members
  • Assisting in team targets
  • Handling and owning challenging calls

Retail Assistant

Plumpton Fruit World
11.2009 - 01.2016
  • Providing friendly customer service
  • Cash register & counting end of day takings
  • Packing fruit and vegetables
  • Making up fruit and vegetable orders
  • Replenishing stock
  • Stock Rotation
  • Receiving stock
  • Liaise with vendors to ensure correct delivery

Customer Service Attendant

Nutrimetics
07.2009 - 07.2015
  • Providing exceptional customer service
  • Processing payments
  • Meeting monthly sales targets
  • Providing professional advice on products

Education

CERTIFICATE 3 - RETIAL

TAFE
01.2011

DRIVERS LICENSE -

SERVICE NSW
02.2025

DIPLOMA OF BEAUTY THERAPY -

ACTIVE CAREER COLLEGE
01.2008

HSC CERTIFICATE -

PLUMPTON HIGH SCHOOL
01.2007

Skills

  • Exceptional customer service skills
  • Strong communication and interpersonal abilities
  • Excellent computer skills
  • Ability to problem solve
  • Attention to detail and accuracy in data
  • Ability to prioritize tasks and manage multiple projects
  • Experience in scheduling appointments and meetings
  • Familiarity with basic accounting and bookkeeping
  • Ability to maintain confidentiality and privacy
  • Problem solving skills
  • Adaptability to changing work environments
  • Handling difficult calls with resilience
  • Works well in team as well as individually
  • Strong organization
  • Teamwork and collaboration
  • Complaint handling
  • Data entry

Timeline

Administration Ward Clerk

NSW Health NBMLHD
11.2024 - Current

Administration Officer for Respiratory Protection Program

NSW Health
11.2023 - 10.2024

Administration Officer

NSW Health
12.2022 - 11.2023

Customer Service Hero

Petsure
08.2022 - 10.2022

Customer Concierge Operator

Service NSW (Mayday Recruitment)
06.2021 - 05.2022

Member Services Consultant

Teachers Health Fund
01.2020 - 01.2021

Customer Service Consultant

NAB Bank
06.2019 - 09.2019

Member Care Consultant

HCF Insurance
01.2018 - 08.2018

Retail Assistant

Plumpton Fruit World
11.2009 - 01.2016

Customer Service Attendant

Nutrimetics
07.2009 - 07.2015

DRIVERS LICENSE -

SERVICE NSW

DIPLOMA OF BEAUTY THERAPY -

ACTIVE CAREER COLLEGE

HSC CERTIFICATE -

PLUMPTON HIGH SCHOOL

CERTIFICATE 3 - RETIAL

TAFE
Jessica Wolstencroft