Jiaxin Xu

• Helped build a strong base for my fluent customer communication and problem-solving skills.
• Handling multiple tasks during the day in a busy retail environment helped grow my multitasking and organisational skills.
• Planted the importance of workplace organisation into my professional attitude, as shop maintenance was a major part of the job.

Job Role:

• Processing sales and correctly wrapping the products for the customers efficiently.
• Being aware of shop conditions and cleaning areas constantly for an appropriate appearance.
• Placing special orders for customers and ensuring that they are ordered accordingly.

• Teamwork skills were largely enhanced due to the busy nature of Christmas time in one of the busiest shopping centres.
• Organisation and sense of workflow were significantly strengthened during the busy daily operations.

Job Role:

• Assisted in maintaining the conditions of the shop floor in everyday duties.
• Assisted in stock checking and organising stock on shop floors for easy maintenance.
• Assisted customers in product selection and provided appropriate recommendations according to customer requests.
• Processed sales using POS systems and professionally packaged items for customers.

• I improved my ability to adapt to new environments significantly, as the job required constant changes to work in different store locations.
• I built stronger interpersonal skills and teamwork abilities, as I had the opportunity to interact with different teams in different locations.

Job role:

• Processes daily sales on POS system.
• Recommend and persuade appropriate products to in-need customers.
• Carry out daily shop maintenance duties (cleaning and organising stock).
• Involved in the fixture of problematic technology (phones and tablets), building a positive and careful learning attitude to avoid unnecessary problems.
• Professionally communicate to customers about the honest situation of their technology products, regardless of good or bad.

• Continuing to build in-depth interpersonal skills and collaborative skills with the sales team.
• Understanding how to use the correct and professional terminology when communicating with customers, and correctly guiding them to professional team members regarding sensitive topics.

Job Role:

• Greet and welcome clients upon arrival with a friendly, professional manner.
• Answering questions appropriately and being extremely careful not to mislead or provide misleading information.
• Collaboratively working with consultants during appointments to help make clients feel as comfortable as possible.
• Maintain a professional demonstration of work kiosks to adhere to the business image.