Jessica Yaman
Sydney
Summary
Experienced 3rd-year university student seeking casual or part-time employment. Friendly, polite, and fast learner with a strong background in customer service and reception. Developed excellent teamwork skills through sports, volunteer work, and previous employment at Gfitness Freshwater, Sunset Diner Avalon, and Bilgola Social. Possesses strong interpersonal skills honed by past work experiences. Understands the importance of general employability skills and the value of working collaboratively as part of a team to learn from others and grow professionally. Seeks a position that requires a dedicated, young, and enthusiastic employee.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
Bilgola Social
02.2023 - Current
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints in a timely manner with professionalism.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Developed weekly specials and promotional items to increase sales revenue.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Implemented marketing initiatives designed to improve customer loyalty program participation rates.
Receptionist
Gfitness
10.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Bartender
Sunset Diner Avalon
09.2022 - 04.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Inventory and Dispatch
ARA
01.2022 - 10.2022
- Maintained accurate records of inventory levels, costs and stock movements.
- Monitored supply chain performance to ensure adherence to quality standards and timelines.
- Organized and coordinated the entire process of ordering, receiving, stocking and distributing goods.
Online Personal Shopper
Woolworths
06.2020 - 08.2021
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Assisted in selecting items according to customer preferences.
- Created personalized shopping experiences for each customer.
Education
Bachelor of Commerce - Marketing And Accounting
Macquarie University
MacquarieBilgola Plateau Public School
High School Diploma -
Northern Beaches Secondary College Mackellar Girls Campus
Manly09-2022
Skills
- Customer Service
- Waitressing
- Cash management
- Transaction processing
- Data processing
- Reception
- Call handling
- Appointment management
- Collaborative skills
- Microsoft Word
Accomplishments
- ATAR (2022)- 84.9
- Angela Lukas Society and Culture Award, 12/01/21
- Band 6 HSC, 12/01/22
- Bronze Duke of Edinburgh Award, 12/01/19
- Mackellar Girls Campus Personal best awards, 12/01/19
- Mackellar Girls Campus Blues Banner Honour Award, 12/01/18
- Academic Achievement Award, 12/01/20
Education and Training
true
Personal Information
Age: 20
Attributes
- Effective Communication Skills: Articulate communicator with appreciation for the different communication styles required when working with other team members or with customers.
- Honest and Reliable: Strong morals and ethics ensure honesty, reliability and ability to undertake tasks responsibly.
- Flexible: Understanding of need to remain flexible to support last-minute demands and changes.
Timeline
Receptionist
Gfitness
10.2024 - 02.2025
Waitress Supervisor
Bilgola Social
02.2023 - Current
Bartender
Sunset Diner Avalon
09.2022 - 04.2023
Inventory and Dispatch
ARA
01.2022 - 10.2022
Online Personal Shopper
Woolworths
06.2020 - 08.2021
Bachelor of Commerce - Marketing And Accounting
Macquarie University
Bilgola Plateau Public School
High School Diploma -
Northern Beaches Secondary College Mackellar Girls Campus
Similar Profiles
Joanna Dalby-BallJoanna Dalby-Ball
Centre Director at Bilgola Plateau Public School P&C AssociationCentre Director at Bilgola Plateau Public School P&C Association
Michelle Valeria Saavedra TorresMichelle Valeria Saavedra Torres
Médico Administrativo at Instituto Ecuatoriano de Seguridad Social, Seguro Social CampesinoMédico Administrativo at Instituto Ecuatoriano de Seguridad Social, Seguro Social Campesino
Vyas MorlaVyas Morla
Senior Fellow at AP Social Welfare Residential Educational Institutions Society, Dept. of Social WelfareSenior Fellow at AP Social Welfare Residential Educational Institutions Society, Dept. of Social Welfare
Isabella FogartyIsabella Fogarty
Football Referee at Canterbury District Football AssociationFootball Referee at Canterbury District Football Association
Shaun KumarShaun Kumar
National Sales Manager – Hotels Segment at JDE Peet'sNational Sales Manager – Hotels Segment at JDE Peet's