Summary
Overview
Work History
Education
Skills
References
Timeline
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Jessica Young

East Gosford,NSW

Summary

Dedicated and skilled, with 7 years of expertise in the health and wellness industry.

Overview

7
7
years of professional experience

Work History

Beauty/Massage Therapist

Endota Spa
Terrigal, NSW
06.2024 - Current
  • Providing advanced skin treatments
  • Laser Genesis, light therapy (LED), clinical peels, electro-mesotherapy.
  • Customized treatments using skin analysis technology.
  • Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
  • Collaborated with other healthcare professionals such as physicians or physical therapists when necessary for client care coordination.
  • Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
  • Addressed client concerns regarding areas of discomfort or pain before beginning a session.
  • Conducted client assessments to determine appropriate massage methods based on individual needs and preferences.

Admin & Spa Assistant

Cryospa clinics
Crows Nest, NSW
03.2023 - 06.2024
  • Managed daily operations of a premier wellness center, ensured seamless scheduling, client check-ins, and appointment coordination for cryotherapy, infrared sauna, salt room therapy, red light therapy/collagen bed, and Normatec boots.
  • Delivered exceptional customer service by greeting clients, answering inquiries via phone and email, and providing detailed information about treatments.
  • Maintained accurate client records, processed payments, and ensured compliance with health and safety protocols in a fast-paced spa environment.
  • Collaborated with cryotherapy technicians and other staff to ensure a smooth client experience, addressing any concerns promptly and professionally.
  • Contributed to a welcoming and calming atmosphere, aligning with Cryospa Clinics’ mission to revitalize, re-energize, and rejuvenate the mind, body, and soul.
  • Opening and closing of the clinic.

Cryotherapy Technician

Cryo Plus
Erina Heights, NSW
01.2019 - 03.2023
  • Meet & greet clients, creating a warm & inviting space & building rapport
  • Reception & administration of phone, email inquiries, appointments & follow up
  • Provide detail of Cryo Plus treatments – Normatec compression boots, Float Pod Therapy, Infrared Sauna, Full Body Cryotherapy, Frotox/ LED Celluma Facial Treatments & Localised Cryotherapy
  • Help build Instagram profile & create social media posts
  • Treat injuries & illness with full body cryotherapy & localized spot treatment with Cryo Science equipment.
  • Knowledge on Mindbody & Fresha system
  • Host sponsored athletes & sporting clubs
  • Clinic open/close, presentation, stock rotation & refill including change over & refill of nitrogen tanks

Education

Bachelor of Health Science -

Torrens University
Sydney
01.2027

Diploma in Remedial massage -

Australian Institute of Fitness
Parramatta
11.2023

Diploma: Beauty Spa Therapy -

Australian Academy of Beauty Spa Therapy
Chatswood
11.2016

Diploma: Fitness -

Australian Institute of Fitness
St Leonard
07.2012

Skills

  • Professional customer service
  • Effective communication
  • Attention to detail
  • Client rapport building
  • Dependability

References

Available Upon Request

Timeline

Beauty/Massage Therapist

Endota Spa
06.2024 - Current

Admin & Spa Assistant

Cryospa clinics
03.2023 - 06.2024

Cryotherapy Technician

Cryo Plus
01.2019 - 03.2023

Bachelor of Health Science -

Torrens University

Diploma in Remedial massage -

Australian Institute of Fitness

Diploma: Beauty Spa Therapy -

Australian Academy of Beauty Spa Therapy

Diploma: Fitness -

Australian Institute of Fitness

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Jessica Young