Jessica Zaccheo
Fairfield,NSW
Summary
Results-oriented professional with a proven track record in leadership and guest service excellence, poised to contribute as an Admissions Team Leader at Raging Waters Sydney. With a comprehensive background in team management, customer engagement, and operational optimisation, I am dedicated to orchestrating seamless admissions processes and elevating the overall guest experience. My adeptness in fostering a collaborative environment, coupled with a history of successful team leadership, positions me to inspire and guide the admissions team toward achieving operational excellence. Eager to leverage my skills in communication, problem-solving, and guest-centric approach, I am prepared to play a pivotal role in ensuring visitors' remarkable and unforgettable experiences at Raging Waters Sydney.
Overview
15
15
years of professional experience
Work History
Assistant Principal
Department Of Education
09.2008 - Current
- WWC1416437 - 14/7/2027
- Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
- Monitored student behaviour and enforced discipline policies.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Supervised and evaluated teaching and support staff through instructional leadership and professional development.
- Leadership in guiding teams, fostering collaboration, and strategising for educational excellence translates directly to managing a dynamic admissions team and ensuring exceptional guest experiences.
- Effective communication, problem-solving, and community engagement, I am poised to provide accurate information, address inquiries, and uphold a positive atmosphere for park guests
- Proficient in data analysis, operational efficiency, and adaptability underscores my ability to optimise processes and swiftly address operational challenges.
Club Secretary - Holroyd Rangers Soccer Club
Volunteer - GDSFA
01.2020 - Current
- Kept meetings and procedures in line with constitutional bylaws of club.
- Supported senior club leadership with planning, records management and general clerical support.
- Helped chairperson plan and run successful club meetings.
- Tracked meeting action plans and followed up with parties for required coordination.
- Managed intricate administrative tasks, maintained accurate records, and facilitated seamless communication among members.
- Exceptional organisational skills, attention to detail, and ability to coordinate complex operations—an asset in ensuring efficient guest processing and a seamless experience at the park.
- Effective communication with club members, stakeholders, and partners, demonstrating my ability to engage with a diverse audience—essential for providing exceptional guest service.
- Adaptable problem-solving in a community-focused context, qualities directly relevant to addressing guest needs and leading an engaged admissions team.
Mail Sorter - Christmas Casual
Australia Post
10.2022 - 12.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Evaluated mail trays to determine proper placement.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Diagnosed unclear or unrecognised barcodes, documenting and communicating errors prior to resolving issue.
- Demonstrated meticulous attention to detail, ensuring accurate sorting and timely delivery of mail.
- Effective teamwork, strong communication, and adaptability in a fast-paced environment—qualities that perfectly align with creating a positive guest experience and leading a collaborative admissions team.
- Proven ability to handle high volumes of tasks efficiently, combined with my commitment to maintaining operational excellence, positions me to excel in the bustling environment of Raging Waters Sydney.
Education
Masters of Teaching - Primary
University of Western Sydney
Milperra, NSW04.2008
Bachelor of Education - Early Childhood Studies
Western Sydney University
Sydney, NSW12.2005
Skills
- Microsoft Office - (Excel, Word, Outlook, Power point, one note)
- Administrative Procedures
- Project Schedule Coordination
- Clerical Staff Oversight
- Leadership and Team Management
- Effective Communication and interpersonal skills
- Problem-solving and adaptability
- Data analysis and strategy
- Community engagement
- Staff Orientation and Training
- Operational Efficiency
Timeline
Mail Sorter - Christmas Casual
Australia Post
10.2022 - 12.2022
Club Secretary - Holroyd Rangers Soccer Club
Volunteer - GDSFA
01.2020 - Current
Assistant Principal
Department Of Education
09.2008 - Current
Masters of Teaching - Primary
University of Western Sydney
Bachelor of Education - Early Childhood Studies
Western Sydney University
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