Jessica Zielinski
GROVEDALE,VIC
Summary
I am a student looking to branch out into a new career path as I come to the completion of my studies. I am effective in fast and slow pase environments, have excellent communication skills, and strong abilities at building relationships with patrons. I have great time management and have experience in answering phones, booking systems, cash handling, complaint mediation, behaviour management and working independently and as part of a team. I am confident in my skills, am a quick learner and am very excited to begin a new journey in my professional life.
Overview
3
3
years of professional experience
Work History
Petrol Station Consol Oporator
EG
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Gaming Attendant
Grovedale Hotel
11.2020 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Assisted customers with game rules and instructions, promoting an enjoyable and responsible gaming experience for all patrons.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Educated customers about responsible gambling practices, fostering positive experiences while mitigating potential risks.
- Conducted thorough inspections of gaming areas to ensure adherence to cleanliness standards and regulatory guidelines.
- Stayed up-to-date with industry trends and advancements, incorporating relevant knowledge into daily interactions with patrons.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Built and established positive relationships with patrons, team members and supervisors.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Effectively and calmly communicated with difficult and/or upset patrons, deescalating problematic or aggressive situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers over the phone
- Experience with scheduling systems
Education
Bachelors of Psychological Sciences/Arts - Psychology And Religious Studies
Australian Catholic University
Melbourne, VIC12.2024
Skills
- Complaint resolution
- Appointment Scheduling
- Teamwork and Collaboration
- Product Knowledge
- Escalation management
- Patience and Empathy
- Time Management
- Microsoft Outlook
- Active Listening
- Conflict Mediation
- Customer Service
- Strong Work Ethic
Timeline
Petrol Station Consol Oporator
EG
06.2022 - Current
Gaming Attendant
Grovedale Hotel
11.2020 - Current
Bachelors of Psychological Sciences/Arts - Psychology And Religious Studies
Australian Catholic University
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