Jessica Gavrila Gunawan

• Managing shared inbox
• Surgical bookings with local hospitals across Canberra Region and Anaesthetist
• Handling sensitive information and patient’s personal data
• Billing, invoice and account receivable/payable
• Book keeping and managing appointments
• Sending consultation letters to GP and patients
• Answered phone calls and messages for 2 surgeons, scheduling appointments, and handling patient inquiries.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Registered and verified patient records before triage with most up-to-date information.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

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• Assisting AHNM with METcall, patient enquiries and complaints
• Receiving payments and fund check
• Booking admissions
• Estimates
• Responded sensitively and competently to service customers with diverse cultural backgrounds.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.

• Liaise with Nurse Unit Manager, nurses, Physiotherapists, Occupational Therapists, Social workers and Doctors
• Collating medical records
• Entering and auditing AROC for rehab patients
• Financial check and paperwork for rehab patients
• Communicating with private health insurance and VMO’s room
• Receiving payment from patients and book keeping
• Coordinating inter-hospital and intra-hospital transfer
• Distributing patients’ pre-op and discharges notes to the VMO, registrars, anaesthetists and CHI
• Uploading patients’ Discharge Summary and Operation record through Objective Connect

• Built relationships and communicated with parents to provide best learning environment for children.
• Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
• Collaborated with adults and children to provide safe and educational experience.

• Supported the Team Leader in documenting the children's learning
• Contribute to the programs
• Document the daily story using Storypark app
• Established and maintained healthy relationships with both internal and external stakeholders by demonstrating a high level of professionalism in all interactions.
• Supported children in all levels to ensure that everyone is being included in the programs

• Create programs based on the children's interests that is aligned with EYLF
• Provide reports of the children's learning
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

• Built relationships and communicated with parents to provide best learning environment for children.
• Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
• Established strong relationships with families through regular communication, fostering a supportive network for children success.
• Implemented classroom management techniques that fostered a positive and inclusive learning environment for all children.