JESSICA Grace ROBINSON
Camberwell
Summary
Results-driven team leader with extensive experience in the hospitality industry. Dedicated to delivering exceptional service and creating memorable guest experiences. Highly determined with a strong focus on achieving goals and improving operational efficiency. Detail-oriented and skilled in managing multiple tasks simultaneously, ensuring the highest standards of quality and service. Proficient in customer service, conflict resolution, memorization, and multitasking in fast-paced environments. Emphasizes teamwork and adaptability for seamless operations and high satisfaction. Recognized for reliability, effective communication skills, and a positive attitude.
Overview
3
3
years of professional experience
Work History
Team Leader
Grilld
03.2024 - Current
- I led teams of 8 in a fast-paced hospitality environment; controlling order times, cash handling, workplace conflicts and other management duties, ordering goods and products for day-to-day sales to ensure correct stock holding and controlling COGs. Assisted in organizing company events and managed employee timesheets at the end of night.
Team Member
Yo-Chi
03.2023 - 02.2024
- Managed high peak traffic in a fast moving store, guaranteed customer satisfaction and personalising every transaction. I maintained multiple soft serve machines using quick thinking skills to resolve machine error codes and maintenance issues, while simultaneously remaining aware of food safety and workplace OHS. Also remedying issues and following all correct procedures of the company.
Gymnastics Coach
The Gymnastics Revolution
08.2022 - 01.2023
- Ran classes of up to 25 low level and aspiring gymnasts guiding them in foundational skills and creating personalised connections with children of all ages acting as a guardian and making sure they received the help they required in order to excel in and out of class. As well as communicating with parents and writing out weekly reports on development of the students.
Education
Cert IV - Hospitality
Grilld RTO
03.2025
Cert IV - Circus Arts
National Institute of circus Arts
12.2023
Certificate III - IT & digital Media
Bradfeild Senior College
12-2021
Cert IV - Circus Arts
National Institute of circus Arts
02.2021
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Coaching and mentoring
- Goal setting
- Multitasking
Awards
- White card,
- RSA
- Young Endeavour
- Gymnastics coaching accreditation
- Mayoral community awards, volunteering with Mosman youth centre
- Disability work
Timeline
Team Leader
Grilld
03.2024 - Current
Team Member
Yo-Chi
03.2023 - 02.2024
Gymnastics Coach
The Gymnastics Revolution
08.2022 - 01.2023
Cert IV - Circus Arts
National Institute of circus Arts
Cert IV - Circus Arts
National Institute of circus Arts
Cert IV - Hospitality
Grilld RTO
Certificate III - IT & digital Media
Bradfeild Senior College
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