Summary
Overview
Work History
Education
Skills
Timeline
Generic

JESSICAH HOOPER

Ripley,Australia

Summary

Practiced customer service agent with more than 5 years of experience contributing to client satisfaction. Skilled in identifying and targeting individual needs. Offers proven history of success within call center and office environments, continuously surpassing goals while complying with company standards and mission.

Overview

12
12
years of professional experience

Work History

National Contact Centre Agent

IMED RADIOLOGY
01.2022 - 07.2023

I assisted patients by booking in their radiology appointments across Queensland and Northern Territory which includes scheduling across 25+ clinics.


I was also part of the 2022 Engagement Committee which focuses on activities in team building and culture.


Responsibilities:

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of preparation, services and creating welcoming, positive experiences.
  • Entered customer information into customized computer system with Visage and Comrad to document and organize client records while maintaining patient security and privacy.
  • Liaising with referring doctors/ stakeholders through our referrer line.
  • Data entry and occasional kitchen duties.
  • Occasional floor walking to assist other team members.
  • Helped large volume of patients every day with positive attitude and focus on patients satisfaction.

Sales Consultant

Rose Training Australia
01.2019 - 09.2022

Sales of RTO courses included selling premium Celebrancy, TAE and other courses to students who qualified.


I was with Rose Training for a year before trying something new at Le Cordon Blue, but decided to join Rose Training again as Covid progressed.


Responsibilities:

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Cultivated interpersonal skills by building positive relationships with others in order to achieve sales.

Regional Sales and Marketing Coordinator

Le Cordon Bleu College Of Culinary Arts
01.2020 - 10.2020

Domestic Sales recruitment for the Le Cordon Bleu Brisbane Campus.


Responsibilities:

  • Online and social media marketing to display what students were doing in classes/ activities to create brand awareness in the domestic field.
  • Event coordination for events such as tastings, open nights and high school incoming short-day courses and assistance with graduations.
  • Talking to high school career teachers to provide brand awareness for potential incoming students.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Coordinated with design and media teams to develop high-quality creative assets.

Data Administrator & Event Coordinator

Pitcher Partners
01.2012 - 04.2016

I started as casual Office Junior before joining Bizlink (Pitcher Parnters IT team) who focused on creating cloud computing solutions for people.


Responsibilities:


· Event management- Created a network event called Women in Pharmacy and I coordinated the events, including creating collateral for conferences

· Liaising with customers as reception to our help desk

· Front end testing of cloud apps and giving design feedback

· Data entry of imputing data into cloud apps.

· Kitchen duties and adhock Admin tasks

Education

Diploma of Events - undefined

TAFE QUEENSLAND
2015

QCE -

Ipswich Girls' Grammar School
East Ipswich, QLD
12.2010

Skills

  • Marketing
  • Data Entry
  • Customer Service
  • Excellent Verbal Communication Skills
  • Customer Data Confidentiality
  • Proficient in Microsoft Office suite and Adobe Illustrator

Timeline

National Contact Centre Agent

IMED RADIOLOGY
01.2022 - 07.2023

Regional Sales and Marketing Coordinator

Le Cordon Bleu College Of Culinary Arts
01.2020 - 10.2020

Sales Consultant

Rose Training Australia
01.2019 - 09.2022

Data Administrator & Event Coordinator

Pitcher Partners
01.2012 - 04.2016

Diploma of Events - undefined

TAFE QUEENSLAND

QCE -

Ipswich Girls' Grammar School
JESSICAH HOOPER