Jessicah Keough

• Managed accounts, bookings, client portals, and company databases; generated reports and ensured timely follow-up on outstanding invoices.
• Provided high-quality reception services, greeting visitors, answering calls, confirming appointments, and maintaining a tidy, professional front desk.
• Coordinated customer relations to ensure smooth communication and prompt resolution of problems or complaints.
• Enhanced team productivity through staff development, quarterly reviews (IDRs), and goal setting.
• Assisted in strategic planning and workflow reviews using performance metrics to identify improvements and implement changes.
• Performed a wide range of administrative and clerical tasks, including record-keeping, correspondence, cash handling, and inventory management.
• Maintained confidentiality while cultivating strong, positive relationships with clients through professionalism and excellent interpersonal skills.

• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed; as well as entering data from pet records and office visits into the computer system.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Contributed to positive work environment through excellent teamwork and collaboration with staff members.
• Maintained confidentiality of sensitive client information while handling financial transactions accurately.
• Processed medical insurance claims and payments.

• Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
• Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
• Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
• Monitored weather forecasts to plan work schedules, minimizing disruption from adverse weather conditions.
• Rotated animals between grazing areas to provide enough access to food.
• Examined animals for signs of sickness and overall herd health.

I worked at Riverina Wool Testers during school holidays.

• Tested wool samples for strength, yield, and length.
• Developed knowledge about how each sample is tested for each different aspect of each sample.
• Developed knowledge of the different processes around the business, and how these impacted the outcome of each wool bale.