Jessica Jane Penfold
Sydney,NSW
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
BWS
11.2020 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Dog Walker
Pawsercise
03.2022 - 07.2023
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Managed scheduling and invoicing efficiently to maintain organized records and prompt payments from clients.
Gaming Attendant
The Intersection Tavern
05.2018 - 02.2020
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Contributed to increased revenue by effectively managing slot machines and ensuring optimal performance.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Educated customers about responsible gambling practices, fostering positive experiences while mitigating potential risks.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
Education
Cognitive Brain Sciences/ Psychology - Psychology
Macquarie University
Sydney, NSW11.2026
Diploma of Nursing - Nursing
St George TAFE
Sydney, NSW01.2021
Skills
- Store Organization
- Mentoring and Coaching
- Regulatory Compliance
- Staff Management
- Customer Experience
Certification
- Responsible Service of Alcohol (RSA)
- Working with Children's Check
- HLTAID012 Provide First Aid in an Education and Care Setting - CPR, Anaphylaxis & Asthma Training
Timeline
Dog Walker
Pawsercise
03.2022 - 07.2023
Assistant Store Manager
BWS
11.2020 - Current
Gaming Attendant
The Intersection Tavern
05.2018 - 02.2020
Cognitive Brain Sciences/ Psychology - Psychology
Macquarie University
Diploma of Nursing - Nursing
St George TAFE
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