Jessica Jane Raposo

• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Recommended products based on solid understanding of individual customer needs and preferences. We had a house blend, single bean & we stocked many different specialty coffee beans from different suppliers to promote different blends and to build rapport with our regulars.
• Average of 15kgs per weekday & 20kgs weekends in coffee while maintaining consistent latte art and keeping conversations with customers.
• Sanitized all equipment and wiped down counters and tables to prevent spread of germs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

• Upsold on takeaway coffee's by advising customers on takeaway deals and dine in customers with daily juice specials.
• Elevated customer loyalty by using strong communication between other staff members to resolve customer problems.
• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
• Maintained energy and enthusiasm in fast-paced environment.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• My main section; Grill - Cooking beef & chicken, preparing burgers, prioritize mise en place for service,  
  

• Working in a fast paced kitchen, cooking multiple orders at a time 
• Handling ordering of stock & maintaining an organised and hygienic workplace 
• Open the kitchen; Fill the deep fryers, turn on appliances and prep for the day, bounce from grill to take orders
• Wash up duties, prep lists, cash up till & close down kitchen

• Open & close the hotel
• Take care of functions
• Receive large deliveries
• Maintain cellar and stock
• Take bookings and follow up with clients
• Run Wednesday Trivia nights & Friday Meat Tray nights
• Work closely with surrounding local businesses
• Build rapport and gain feedback from clients to help build and keep the business growing 
• Maintain relationships with all my patrons & business partners
• Extensive knowledge on our boutique wines & spirits 

• Worked in sold out events
• Serve beverages & money handling
• Extensive knowledge & experience with different POS systems
• Excel in a team environment 
• Adhering to the Responsible Service of Alcohol
• Great customer service skills

Dragonfly Cafe;

• Food & Beverage attendant/runner
• Section waitress
• Take bookings 
• Record and maintain stock
• Comply with OH&S standards

Eden Gardens Events;

• Organise bookings
• Set up each event
• Work through crowds serving canapes & drinks

• Manage the companies database
• Use AR retail software
• Web design
• Publisher; Create flyers & posters for upcoming events
• Art Gallery management
• Photograph products for their website and create headlines for product launches

• Set up signs + cones efficiently to adhere to road rules & safety.
• Follow instructions from team leaders and adapt to the new workplace/industry.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.