Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jessica "Juliana" De Oliveira

Brisbane,QLD

Summary

Dedicated and versatile professional with extensive experience in childcare, housekeeping, and customer service within high-demand environments. Proven ability to provide exceptional service, ensure safety and compliance, and handle multiple responsibilities efficiently. Recognized for strong communication skills, attention to detail, and a compassionate approach to assisting clients and customers. Skilled in managing diverse tasks from providing personalized care to children, maintaining cleanliness and order, to facilitating smooth airport operations. Committed to delivering excellence and fostering positive relationships in all interactions.

Overview

12
12
years of professional experience

Work History

Private Nanny

David and Phillipa Nelson
Brisbane, QLD
10.2018 - Current
  • Childcare: Provided comprehensive care for [number of children], ages [age range], including feeding, bathing, dressing, and supervising daily activities.
  • Educational Support: Assisted with homework, school projects, and educational activities, fostering a love for learning and academic success.
  • Activity Planning: Organized and conducted age-appropriate activities, including arts and crafts, outdoor play, and educational outings to museums, parks, and libraries.
  • Household Management: Managed children's schedules, including school drop-offs/pick-ups, extracurricular activities, and playdates. Coordinated with parents and other household staff to ensure smooth daily operations.
  • Health and Safety: Ensured a safe and healthy environment, including administering first aid when necessary, handling any emergency situations, and maintaining hygiene standards.
  • Meal Preparation: Prepared nutritious meals and snacks tailored to dietary restrictions and preferences, promoting healthy eating habits.
  • Behavioral Guidance: Implemented positive discipline techniques to encourage good behavior and social skills, including conflict resolution and manners.
  • Developmental Support: Monitored and supported the physical, emotional, and cognitive development of the children, providing age-appropriate challenges and activities.

Housekeeping Cleaner

self employed
4103, QLD
03.2017 - 12.2019
  • Cleaning and Maintenance: Performed thorough cleaning of residential/commercial spaces, including dusting, sweeping, mopping, vacuuming, and sanitizing surfaces.
  • Room Preparation: Prepared rooms for occupancy by making beds, replenishing linens, and arranging amenities according to specified standards.
  • Laundry Services: Managed laundry duties, including washing, drying, ironing, and folding clothes, linens, and other textiles.
  • Waste Management: Handled waste disposal and recycling according to local regulations and household/company policies.
  • Safety Compliance: Adhered to safety protocols and procedures, including the proper use of cleaning chemicals and equipment.
  • Customer Service: Interacted with clients or residents to understand and meet their specific cleaning and maintenance needs.
  • Reporting: Identified and reported any maintenance issues or safety hazards to the appropriate personnel for prompt resolution.

Airport Customer Service Agent

Latam
Porto Alegre, Brazil
01.2012 - 03.2016
  • Passenger Assistance: Provided exceptional customer service to passengers, including check-in, boarding, and deplaning procedures.
  • Ticketing Services: Assisted with ticket sales, reservations, changes, and cancellations, ensuring accurate and efficient processing.
  • Baggage Handling: Managed passenger baggage, including check-in, tagging, handling special items, and resolving lost or damaged baggage claims.
  • Flight Information: Communicated flight information, gate changes, delays, and cancellations to passengers, offering alternative travel options when necessary.
  • Special Assistance: Provided personalized assistance to passengers with special needs, including elderly travelers, unaccompanied minors, and passengers with disabilities. Ensured the provision of wheelchairs, escort services, and other necessary accommodations.
  • Security Compliance: Ensured all passengers complied with security regulations, including verifying identification and travel documents.
  • Conflict Resolution: Handled passenger complaints, disputes, and emergency situations with professionalism and empathy, aiming to achieve satisfactory resolutions.
  • Boarding Coordination: Coordinated boarding procedures, including priority boarding, special assistance for passengers with disabilities, and adherence to safety protocols.
  • Liaison Duties: Acted as a liaison between passengers, airline personnel, and airport staff to facilitate smooth operations and effective communication.

Education

Certificate III - English-as-a-Second-Language Education

Holmes Institute
Brisbane, QLD
09-2017

Certificate III - Aged Care And Disability Support

Strategix
Brisbane, QLD

Skills

  • Social integration
  • Behavior Modeling
  • Schedule Management
  • Activities Planning
  • Communication
  • Time Management
  • Attention to Detail
  • Problem Solving
  • Customer Service
  • Multitasking
  • Team Collaboration

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Private Nanny

David and Phillipa Nelson
10.2018 - Current

Housekeeping Cleaner

self employed
03.2017 - 12.2019

Airport Customer Service Agent

Latam
01.2012 - 03.2016

Certificate III - English-as-a-Second-Language Education

Holmes Institute

Certificate III - Aged Care And Disability Support

Strategix

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Jessica "Juliana" De Oliveira