Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

JESSICA KHADI

Botany,Australia

Summary

Motivational leader and organisational problem-solver with advanced management, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximise employee engagement and performance. Ambitious food & beverage manager with solid history of success in hospitality operations. Offering a vast experience in the industry ranging from large volume pubs, casino facilities, exhibitions, conventions, cafes and restaurants. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

16
16
years of professional experience

Work History

Store Manager

R & R Proivdores Fruit & Vegetable Store
Redfern, Australia
02.2023 - Current
  • Management of family business, overseeing daily operation of the store, making sure it runs smoothly and effectively
  • Managing budget
  • Ensure quality/fresh product is available for our customers
  • Maintaining statistical and financial records
  • Dealing with customer queries and complaints
  • Overseeing pricing and stock control
  • Maximising probability and setting/meeting sales targets
  • Ensuring compliance with health and safety legislation
  • Preparing promotional materials and displays

Venue Manager

Howard Smith Wharves - Felons Brewing Co. & Felons Barrel Hall
Brisbane, Australia
11.2020 - 02.2023
  • Complete oversight and accountability for both venues which includes brewery, restaurants, bars, and exclusive event buy-out events
  • Key responsibilities consisting of capital planning and leadership of 30 direct reports, 300 casual staff and 100 contractors
  • Creation and implantation of the onboarding training program to raise the level of guest services
  • Securing of high-profile clients for buy-out events within both venues
  • Optimising recruitment procedures and leading all aspects of training and development for onboarding of new staff across the two venues, this includes full time and agency
  • Scheduling of up to 100 staff and 40 managers across two venues in line with working right and regulations
  • Elevation of reviews on Google from 3.8 to 4.4 in both venues and increase of 5-star reviews via Sevenrooms reservation portal
  • Complete oversight of group menus, venue hire packages and liaising with clients for both venues
  • Structuring and continual improvement of the reservations Standard Operating Procedures to ensure both venues maximise bookings and ensuring all guests have memorable guest experience
  • PnL Management, reducing Labour budget from 28% to 21.5% within both venues
  • Me&U Engineering (mobile table ordering system throughout the precinct), management of feature products, creating and implementing ideas for ease of ordering such as group tabs and rearranging products for promotion to maximise profit
  • Building and creating a positive team culture where both venues worked closely together to benefit the business, while mentoring and training staff for progression and personal development
  • Empowering staff members to contribute to continuous improvement, quality, and growth of company
  • Representative of venues as a voice for Work Health Safety and Sustainability - achieving a 91.91% landfill diversion rate within 6 months and won awards from City of Brisbane Council and QLD Hotel Association
  • Representing integrity and professionalism in business, serving as mentor and role model to staff
  • Identified and solved complex strategy problems to drive organisational goals
  • Contributed to organisational objectives to achieve weekly sales, budget and other targeted goals
  • Maintaining operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
  • Compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives

Banquet Logistic Manager - Higher Duty

The Star
Sydney, Australia
11.2016 - 10.2020
  • Management and leadership of the day to day operations for the Event Centre which includes Food and Beverage, Kitchen, Audio Visual, WHS Team, Security, and Stewarding
  • Responsible for driving excellence in all aspects of the Banqueting experience by ensuring distinction in delivery of food and beverage products
  • Oversee the day-to-day operations of the Banquet's Department for the Event Centre and entire Star property
  • Responsible for all aspects of the pre-planning phase of events to ensure execution is achieved at the highest level
  • Working closely with Sales team for contracting of Events which includes draft floor plans (set up/food & beverage requirements)
  • Working closely with internal finance team and sales team on planning FY20 budgets
  • $18 million budget FY19, exceeding additional $2 million, achieving $20 million FY19
  • 25% increase of contracted events in FY19
  • 181 x events executed/planned FY19 in comparison to 150 events in FY18
  • Management of Labour Control/ Beverage COGS and contributing to EC EBITDA - reduced beverage costs by 1.5%
  • Reducing 3% labour cost FY19 (budgeted 51% and landing at 48% FY19)
  • Production and execution of floor plans generated by Auto CAD for all events at The Event Centre and across The Star Property, continuously monitoring event capacity and adjustment of floor plans leading up to events
  • Ensuring The Star Entertainment Group's OHS regulation for building code is adhered to
  • Working closely with internal and external projects team on construction work on site, ensure business does not get affected due to works
  • Working alongside Event Centre Audio Visual Team to produce technical requirements on floor plans such as staging, treads, AV positions and other AV activations
  • Manage a busy events calendar comprising of a variety of VIP, high profile, local corporate clients & the social market segment
  • Lead & develop a high performing, multifaceted team comprising of Event Assistants, Banquet Manager, Assistant Logistics Managers, Banquet Leaders and over 150 Food and Beverage casual staff
  • Lead and support the department in the achievement of the financial and operational targets via effective organisational development, policy and procedural development, and appropriate team member training activities
  • Conducts of quarterly reviews of staff performance and provides council as needed
  • Manage operational functions including scheduling of managers, rostering of staff, standard operating procedures, training, and performance management
  • Provide monthly reports on departmental key performance: highlights, challenges, sales vs cost, guest experience, and staff performance
  • Conduct regular meetings with Assistant Banquet Logistic Managers, Assistant Banquet Managers and Director of Events to ensure the needs of the clients are being met

Assistant Set up Manager

The Star
Sydney, Australia
12.2012 - 11.2016
  • Assist the Banquet Set Up Manager to manage the day to day banquet operations across Event Centre and The Star
  • Ensure a fresh, positive and exciting environment where safety, flawless delivery and execution of product excellence and service are paramount
  • Client briefings and updates to ensure a smooth running of events
  • Communicate with clients both internally and externally to ensure their visions and expectations are consistently being met/exceeded
  • Ensure all events are set and adhere to the Australian building code and all other relevant legislations
  • Manage a team of staff daily to co -ordinate the setup of daily events
  • Ordering, stock control and budget management equipment
  • Implementation and improvement of standards and procedures
  • Monitoring of OH&S standards to ensure a safe workplace (Department Warden)
  • Scheduling of staff for events held at the venue
  • Design and draw floorplans for events within the Event Centre and other areas of The Star
  • Star Quality facilitator - driving The Star's vision and culture with new and current employees
  • Staff recruitment and development for the Event Centre

Food & Beverage Manager

Sydney Convention & Exhibition Centre
Sydney, Australia
08.2009 - 06.2012
  • Convention: Organisation and supervision of small to large events and conferences ranging from 20 to 2500
  • Comply with service standards to ensure guidelines, policies and standards are followed during supervision
  • Pre-event briefings with Event Managers, Event Services Managers, Chefs and my Management team
  • Briefing of staff to communicate accurate information and ensure that all staff is informed about events
  • Running the service of events, whilst liaising with all internal and external parties for the duration of the function
  • Closing of accounts and maintaining the accuracy of all food and beverage products provided
  • Writing of reports post the event
  • Utilise resources to assist the centre in achieving profitability and recommend ways to improve efficiency and staff morale
  • Observing and maintaining a positive and safe work environment
  • Exhibitions: The planning and co-coordinating of food and beverage in the exhibition halls
  • Running of the Food and Beverage for exhibitions which include on stand catering, lunches, dinners, cocktails, and refreshment breaks
  • Overall planning of the Food and Beverage aspect of an exhibition such as power/equipment requisitions and servery build-ups
  • Working with numerous Organisers, Exhibitors, Contractors and Event Managers to ensure events run effectively
  • Rostering of staff to a set budget using ratios while minimizing labour costs
  • Stock control using FIFO principals and minimising wastage
  • Upselling of products and services
  • Increasing customer satisfaction while maximizing revenue to gain repeat business
  • Cafes: Planning and operation of cafes/satellite cafes in the exhibition halls
  • Planning and overseeing the operation of cafes during events which can consist of 4 permanent cafes, exhibitor lounges and satellite cafes
  • Briefing of shift leaders on information about the event and the functioning of cafes
  • Comparing previous events to current to ensure minimal wastage, increased profit, and stock control
  • Rostering of staff to fixed budgets and forecasts
  • Operations: Structuring of furniture for organised events and conferences
  • Distribution of furniture for setups as specified through an organised event
  • Setting, turning around, refreshing, and striking of furniture used in rooms for events and conferences
  • Maintenance of centre furniture
  • Training and development of staff including OH&S policies and procedures

Education

Hospitality Management -

TAFE DARLINGHURST
Sydney
01.2010

Human Resources Management -

TAFE ULTIMO
Sydney, NSW
01.2005

Hospitality Operations -

VOCATIONAL EDUCATION & TRAINING
Sydney
01.2002

Skills

  • Auto - CAD
  • EBMS - Ungerboeck - Event Management System
  • Delphi
  • Opera
  • Check SCM
  • Micros Symphony
  • BePoz
  • H&L
  • SevenRooms Reservation Booking System
  • ResPAK Restaurant Booking Systems
  • InfoGenesis POS Universal Desktop
  • Dimmi Online Booking Program
  • Time Target - Time and Attendance Rostering, and Workforce Management Software
  • Virtual Roster Labor Management Software
  • Microsoft Office
  • Excel
  • PowerPoint

References

Available on request

References

References available upon request.

Timeline

Store Manager

R & R Proivdores Fruit & Vegetable Store
02.2023 - Current

Venue Manager

Howard Smith Wharves - Felons Brewing Co. & Felons Barrel Hall
11.2020 - 02.2023

Banquet Logistic Manager - Higher Duty

The Star
11.2016 - 10.2020

Assistant Set up Manager

The Star
12.2012 - 11.2016

Food & Beverage Manager

Sydney Convention & Exhibition Centre
08.2009 - 06.2012

Hospitality Management -

TAFE DARLINGHURST

Human Resources Management -

TAFE ULTIMO

Hospitality Operations -

VOCATIONAL EDUCATION & TRAINING

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