Jessica Campbell
Macalister,QLD
Summary
I am a dedicated efficient and communicative Client Liaison Officer Effective in serving as a middle person in streamlining processes, resolving issues and improving communications.
Who strives on meeting the needs for a diverse range of customers and client satisfaction whilst keeping calm and maintaining a high level of professionalism at all times and have a strong work ethic which allows myself to withstand working on my feet for long periods of time. I am confident liaising with customers and training of incoming staff. I am a dedicated Employee with a strong work ethic, and I am seeking a position that appreciates hard work and provides opportunities for growth.
Overview
16
16
years of professional experience
Work History
Client Liaison Officer
About Time For Justice
2022.05 - 2023.05
- Create and maintain relationships with clients.
- Liaised with clients, with all types of trauma and impairments and attended upon them for purpose of pre-qualifying their matters.
- Liaising with correctional centres
- Provide basic and accurate information in-person and via phone/email
- Draft and amend documents and correspondence.
- Maintain client files within CRM system
- Answer, screen and forward incoming phone calls
- Update calendars and Schedule Meetings
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
- Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
Administration officer/Receptionist
APEAGERS Automotive Group
2021.12 - 2022.04
- Performing front desk operations, such as greeting customers, answering multi-line phone systems
- Coordinating appointments, banking, sorting mail & organizing charts/records
- Authorizing and mailing of letters, reports, invoices and various documents as requested by management/personal or customers
- Resolving complaints, responding to enquiries and ensuring client satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Completed forms and reports to facilitate admission, transfer or discharge
Operational Service Officer, Administrative Officer
Queensland Health Dalby Hospital, Queensland Health Dalby
2020.08 - 2021.12
- Jandowae & Chinchilla Hospital 2-3 days a week.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Participating with preparing, serving and delivery of meals and beverages for patients in hospital and Karingal
- Responsible for cleaning duties in allocated areas of hospital and surrounding buildings and offices.
- Proactive in maintaining clean and safe environment for patients, staff, and visitors.
- Ability to work with minimal supervision and to prioritise duties within timeframes.
- Ability to communicate with patients, visitors, and work staff in a harmonious manner and as part of a team
- Monitoring and completion of all documentation as per work role requirements
- Carrying out work in accordance with Workplace Health and Safety obligations and responsibilities
- Working within guidelines of Darling Downs Health Values of Compassion, Integrity, Dignity, Innovation and Courage.
- Updated reports, managed accounts, and generated reports for company database.
Feedlot Livestock Hand
Mort & Co
2019.01 - 2020.01
- I was employed with Grassdale as casual/ Part time employee.
- Duties included animal health, logistics for livestock, data entry and pen riding.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Nanny/ Farmhand
Boolah Partnership
2018.09 - 2018.12
- I was employed as a Nanny and farmhand for Harvest.
- Prepared meals and snacks for children based on dietary guidelines.
- Instruct children with horse riding and general household duties.
- Assisted with light housekeeping duties as well as running errands.
- Pick up parts and transported employees to and from required destinations.
- Cooked meals for farmhand contractors
- Helped with the layout of bunkers and logistics.
Grain Handler
Associated Grain
2011.01 - 2015.12
- I previously worked for Associated Grain from 2011 –, I ceased my employment due to having a family, I then returned as a casual employee in 2018, but unfortunately due to drought the job position was made redundant
- My duties included grain quality and handling, responsibility for grain condition and monthly facility inspections as by OSHA inspection standard
- Maintained grain inventory moistures and temperatures of silos, pest management and performed in logistics with the dispatch and receivals.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
Horse Trainer
Gillian Heinrich
2007.01 - 2011.01
- I was employed as a track rider by Gillian Heinrich
- Duties consisted of general track work morning and afternoons, collaborated with stable hands, vets and racers for comprehensive training. Regularly scheduled training for riders and jockeys on specific horse’s also worked alongside riders and jockeys to help train, educate and prepare horses for race events.
- Prepping horses for race day, as well as preparing them for travel.
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
- Rode horses in training sessions and provided feedback on track performance.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
- Scheduled farrier and vet appointments regularly.
- Rode horses to meet required pace or timed work and executed jump-outs to develop skills and compliance of individual animals.
- Monitored horses health and statuses before races or competitions.
- Collaborated with veterinarians, animal caretakers and other animal experts on how best to train animals.
Education
High School Diploma -
Rooty Hill High School
2005
Skills
- Highly developed organizational skills, time management with ability to meet deadlines.
- Courteous, professional, and honest
- High level of motivation and initiative
- Excellent customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Liaison Officer
About Time For Justice
2022.05 - 2023.05
Administration officer/Receptionist
APEAGERS Automotive Group
2021.12 - 2022.04
Operational Service Officer, Administrative Officer
Queensland Health Dalby Hospital, Queensland Health Dalby
2020.08 - 2021.12
Feedlot Livestock Hand
Mort & Co
2019.01 - 2020.01
Nanny/ Farmhand
Boolah Partnership
2018.09 - 2018.12
Grain Handler
Associated Grain
2011.01 - 2015.12
Horse Trainer
Gillian Heinrich
2007.01 - 2011.01
High School Diploma -
Rooty Hill High School
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