Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Louise Doyle

Jessica Louise Doyle

Upper Coomera,Queensland

Summary

Personable and dedicated Customer Service Representative with extensive experience in sushi train industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

1
1
Certification

Work History

Waitress/Customer Service Assistant

Sushi Train
Upper Coomera, Queensland
02.2023 - Current
  • Gaining new workplace skills
  • Able to complete workplace health and safety skills and practices
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improved customer service wait times to mitigate complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees on restaurant procedures and plating techniques.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

High School Diploma -

Ormeau Woods State High School
Ormeau, QLD
11.2022

Skills

  • Call Center Operations
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Customer Service
  • Flexible Schedule
  • Planning & Organizing
  • Organizational Skills
  • Active Listening
  • Team Building
  • Friendly, Positive Attitude
  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • Good Work Ethic

Certification

  • 2019-2021 - Certificate of participation: Art Waves
  • 16/09/2021 - Certificate of completion: Academic integrity course
  • 05/05/2021 - Certificate of completion: Sport Aus Fitness
  • 23/06/2022 - Cert ll in skills for work and vocational pathways: FSK
  • Hospitality at ormeau woods state high school - Navigating the hospitality industry, working efficiently and effectively with others and serving. - Planing and implementing to justify decisions for main events in hospitality contexts. - Evaluating industry practices from the food a beverage sector with WHS practices.
  • 28/07/23 - Basic Engineering skills at ormeau woods state high school - Navigating the warehouse/ workplace industry and learning how to do welding, tacking and making projects out of metal and demonstrating that the (WHS- workplace health and safety skills) are being practiced while wearing the correct PPE and safety measurements are followed whenever entering or leaving the warehouse workplace whilst making sure that everyone is following the rules at all times.

Timeline

Waitress/Customer Service Assistant

Sushi Train
02.2023 - Current

High School Diploma -

Ormeau Woods State High School

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Jessica Louise Doyle