Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JESSICA MARIE OSHANNESSY

DUBBO

Summary

Dynamic Cook Operator with a proven track record at Port of Bourke Hotel, excelling in food safety and kitchen organization. Recognized for exceptional teamwork and adaptability during peak hours, I effectively led a kitchen team, ensuring timely meal delivery and high-quality standards while training new staff on safety protocols.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cook Operator

LACHLAN FORD - PORT OF BOURKE HOTEL
06.2010 - 11.2019
  • Operated various kitchen equipment to prepare meals efficiently.
  • Maintained high standards of food safety and sanitation practices.
  • Collaborated with team members to streamline meal preparation processes.
  • Assisted in menu planning, ensuring seasonal ingredients were utilized effectively.
  • Trained new staff on kitchen procedures and safety protocols.
  • Led kitchen team during peak service hours, ensuring timely meal delivery and quality control.
  • Ensured compliance with all health department regulations through regular inspections and cleaning routines.
  • Assisted in menu development, incorporating seasonal ingredients and diverse cuisine options.
  • Transferred oil from holding tanks to fryer tanks and basins when necessary to maintain product quality and freshness.
  • Collaborated with team members to ensure smooth workflow and consistent delivery of well-prepared dishes.
  • Maintained clean and organized kitchen workspace for optimal efficiency and safety standards.
  • Performed routine fry-ups to monitor product color and quality and meet corporate standards.
  • Earned recognition from management for exceptional performance during busy periods or challenging circumstances.
  • Trained new staff members on proper cooking techniques, equipment usage, and kitchen safety procedures.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Trained new cashiers on point-of-sale systems and customer service protocols, improving team performance.

Kitchen Assistant

SOUTH DUBBO TAVERN
02.2018 - 06.2019
  • Prepared ingredients for daily menu items, ensuring freshness and quality standards.
  • Assisted chefs in food preparation, maintaining efficiency during peak service hours.
  • Maintained cleanliness and organization of kitchen workspace, adhering to health and safety regulations.
  • Collaborated with kitchen staff to streamline workflow and improve service delivery.

Hotel Housekeeper

LACHLAN FORD PORT OF BOURKE HOTEL
04.2015 - 12.2018
  • Ensured cleanliness and sanitation of guest rooms and public areas, adhering to hotel standards.
  • Managed inventory of cleaning supplies, ensuring availability and proper storage.
  • Trained new staff on cleaning procedures and safety protocols, enhancing team efficiency.
  • Conducted routine inspections of rooms to maintain quality control and guest satisfaction.
  • Collaborated with maintenance teams to address facility issues promptly, minimizing disruptions.
  • Resolved guest complaints regarding housekeeping services professionally, maintaining high satisfaction levels.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
  • Reduced linen waste through careful inventory management and timely replacement of worn items.
  • Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services.
  • Maintained cleanliness in common areas, contributing to welcoming environment for all hotel guests.
  • Streamlined linen inventory management, ensuring adequate supply for daily operations without overstock.
  • Responded promptly to guest requests for additional supplies or services, enhancing guest satisfaction.

Education

High School Diploma -

BOURKE HIGH SCHOOL
08-2013

Skills

  • Food safety
  • Knife skills
  • Adaptability in kitchen
  • Sanitation protocols
  • Food presentation
  • Kitchen equipment operation
  • Grilling expertise
  • Menu planning
  • Food preparation
  • Prep work efficiency
  • Order taking
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Cleaning and sanitization
  • Efficient multitasking
  • Cleaning and sanitizing
  • Multitasking
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Kitchen organization
  • Decision-making
  • Food packaging
  • Cash handling
  • Kitchen safety
  • Cleaning procedures
  • Customer interaction
  • Equipment cleaning
  • Stocking and replenishing
  • Frying
  • Cash register operations
  • Food service
  • Cooking
  • Self motivation
  • Food and beverage service
  • Kitchen set up
  • Order preparation
  • Waste reduction
  • Cooking temperatures
  • Food storage

Certification

HIGHER SCHOOL CERTIFICATE 10 & 12

FOOD SAFTEY HANDLING

Timeline

Kitchen Assistant

SOUTH DUBBO TAVERN
02.2018 - 06.2019

Hotel Housekeeper

LACHLAN FORD PORT OF BOURKE HOTEL
04.2015 - 12.2018

Cook Operator

LACHLAN FORD - PORT OF BOURKE HOTEL
06.2010 - 11.2019

High School Diploma -

BOURKE HIGH SCHOOL

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