Jessica May Hoare
Sydney,NSW
Summary
Hardworking employee with over 13 years customer service, multitasking, and time management abilities. Devoted to giving every customer and broker a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Senior Underwriter
Bluestone Mortgages
07.2016 - Current
- Determined loan eligibility and approved or rejected applications.
- Verified that all submitted documents were accurate, complete, and in accordance with relevant laws and regulations.
- Analyzed applicant assets and credit history to determine willingness and capacity to repay proposed mortgage obligation.
- Negotiated terms of mortgages when appropriate to maximize profits while minimizing risk exposure.
- Evaluated mortgage loan risk based on sound underwriting decisions.
- Resolved document mistakes and discrepancies and identified signs of fraudulent activity.
- Attended seminars and workshops in order to stay informed about new developments within the mortgage industry.
- Requested additional information for applications and documents when necessary.
- Developed relationships with broker and sales team providing frequent updates on loan status.
Senior Personal Finance Representative
Latitude Financial Services
Perth , WA
02.2010 - 06.2016
- High level of customer service
- Cross sell of other multiple company products
- Source and transact applications for personal and car loans
- Building relationships with customers for on going business
- Selling insurance with general advice with selected Latitude insurance products
- Creating new business though different channels such as key stake holders, outbound calling, inbound calls and internet
- Achieving personal and branch targets to meet KPI goals
- Seeing to administration duties and cash handling
- Account and payment enquiries
Education
High School Diploma -
Lesmurdie Senior High School
Lesmurdie WA 09-2005
Skills
- Influencing Business Growth
- Risk Management
- Building Strong Relationships
- Quality Assurance
- Guidelines Knowledge
- Detailed assessment reviews
Timeline
Senior Underwriter
Bluestone Mortgages
07.2016 - Current
Senior Personal Finance Representative
Latitude Financial Services
02.2010 - 06.2016
High School Diploma -
Lesmurdie Senior High School
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