F&B Customer Service Associate
Pafu
Melbourne, VIC
01.2025 - 07.2025
- Assisted customers with menu selections and dietary preferences.
- Processed orders efficiently using Pafu's point-of-sale system.
- Maintained cleanliness and organization of dining areas and service stations.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Collaborated with kitchen staff to coordinate timely order preparation.
- Addressed customer inquiries and resolved issues effectively and courteously.
- Handled cash transactions accurately during busy service periods.
- Supported team members in training new staff on service standards.
- Demonstrated knowledge of menu items including ingredients, preparation methods and garnishes.
- Followed established safety procedures when using kitchen equipment such as knives or ovens.
- Stocked supplies such as silverware, napkins, condiments and other items as needed.
- Processed cash, credit card and other payments accurately according to restaurant policies.
- Provided excellent customer service by proactively addressing customer complaints and concerns.
- Checked temperatures of freezers, refrigerators and hot holding units regularly.
- Conducted regular inventory checks on food items, beverages and other supplies necessary for efficient operations.
- Performed opening and closing duties such as setting up the dining room or restocking supplies at the end of the shift.
- Utilized point-of-sale system to enter orders quickly and efficiently.
- Cleaned dishes, utensils, glassware and other restaurant equipment as needed.
- Maintained a clean work area including counters, shelves and floors at all times.
