Jessica Sauter
Airlie Beach,QLD
Summary
Enthusiastic hospitality professional with extensive experience in fine casual establishments. Recognized Server for maintaining speed and accuracy in high volume periods, increasing guest check average, and building a friendly rapport. With strong experience behind the bar, supervising a team, and problem solving skills, I am able to easily fill any role that may be required.
Overview
4
4
years of professional experience
Work History
Supervisor
Paradiso Rooftop Bar & Restaurant
2023.08 - Current
- Warmly greeted guests and provided a friendly presence throughout their dining experience.
- Accommodated special seating requests to enhance satisfaction and rearranged tables to maximize the most amount of revenue.
- Provided excellent table service to 150-300+ guests daily by giving recommendations, asking if they would like any additions to their meal, repeating theorder to ensure it was correct, regularly checking in, and anticipating their needs.
- Handled customer complaints, resolved issues, and thanked them for their feedback.
- Monitored the floor and cut employees as necessary.
- Ensured all side duties were completed each evening and the close was always up to standard.
- Balanced cash drawers daily with correct money values and documentation.
- Responsible for closing the restaurant and locking up to ensure a smooth open the following day.
- Evaluated employee performance trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Bartender
King Ash Bay Fishing Club
2023.03 - 2023.07
- Helped create cocktail menus for special events.
- Made drinks efficiently to maximize sales.
- Served high customer volumes during holidays, nights, and weekends.
- Memorized regulars orders and built a strong rapport.
- Stocked the liquor order, rotated inventory, and deep cleaned the storage room weekly.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Had difficult conversations with guests when necessary and used judgement for when to refuse service.
- Performed opening and closing duties, prepared cash drawers, and locked up the venue each evening.
- Trained new bartenders on cocktail recipes, and spirit knowledge.
Bartender
Ramada by Wyndham
2022.12 - 2023.02
- Memorized the cocktails list to make efficiently and helped create various cocktail recipes for daily features.
- Gave guests recommendations depending on their flavour profile or which spirits they enjoyed most.
- Served cocktails to 100+ guests everyday.
- Attention to detail when charging the beverages to their room and having them sign the receipt each time.
- Regularly cleaned and sanitized bar area, beer fridges, and storage areas throughout the shift.
- Kept the bar well stocked to meet customer needs.
- Closed the bar by thoroughly cleaning and stocking each section to ensure a smooth open the following day.
Bartender/ Server
Two Nine Three Whiskey and Cocktail
2022.06 - 2022.11
- Served seafood, bar food and alcoholic beverages including wine, beer, whiskey, and custom cocktails to 100-200+ guests a night.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Restocked wine, beer, spirits, ice, cut citrus, and made pre-batch syrups.
- Used POS system to place orders, split bills, handle complimentary items, and discount items when necessary.
- Ensured the bar was properly cleaned each evening and the venue was locked up.
Banquet Bartender/Server
The Algonquin Resort
2022.09 - 2022.10
- Collaborated with organizers to create the event how they envisioned.
- Set up events for groups ranging from 25-400 people including high-profile clientele such as the Prime Minister of Canada.
- Decorated the event space and set the tables for either banquet style or plated dinners.
- Stocked the bar according to the event and ensured we had the wine, beer, and spirits that were requested.
- Provided host bars and kept an accurate list of all items sold as well as cash bars.
- Offered alternate cocktails, or food if a dietary restriction did not allow for the original.
- Responsible for tearing down the room and setting up for new events the following day.
Server
Moxie's Grill & Bar
2019.08 - 2021.11
- Greeted guests at the table promptly.
- Let guests know of any specials right away and offer a beverage to start off.
- Featured an appetizer and a main that changed daily to push items.
- Shared knowledge of menu items, flavors and ingredients, enabling customers to make personal decisions based on taste, interest, and or allergy concerns.
- Upsold high-profit items to increase guests check average.
- Followed the steps of service by checking on guests regularly throughout their meals.
- Maintained clean and organized service stations to uphold restaurant hygiene standards.
- Always had full hands leaving the kitchen and coming back to it.
- Resolved complaints to keep guests satisfied.
- Collected payments from guests by cash. credit, and gift cards.
Education
Insurance & Risk Management - Business Administration
New Brunswick Community College
Moncton, NB06.2020
Skills
- Team player
- Reliable
- Interpersonal skills
- Takes initiative
- Flexible
- Training staff
- Helps create positive work environment
- Conflict resolution
Hobbies
Travelling
Learning about different cultures
Trying new food and cocktails
Going to the beach
Hiking
Physical activity
Self care days
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Supervisor
Paradiso Rooftop Bar & Restaurant
2023.08 - Current
Bartender
King Ash Bay Fishing Club
2023.03 - 2023.07
Bartender
Ramada by Wyndham
2022.12 - 2023.02
Banquet Bartender/Server
The Algonquin Resort
2022.09 - 2022.10
Bartender/ Server
Two Nine Three Whiskey and Cocktail
2022.06 - 2022.11
Server
Moxie's Grill & Bar
2019.08 - 2021.11
Insurance & Risk Management - Business Administration
New Brunswick Community College
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