Summary
Overview
Work History
Education
Skills
Timeline
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Jessie Aurora

Kenmore,Australia

Summary

Experienced with leveraging CRM systems to manage customer relationships and enhance sales performance. Utilizes strategic communication and relationship-building skills to support sales initiatives and drive customer satisfaction. Track record of maintaining detailed records and collaborating effectively with team members.

Overview

11
11
years of professional experience

Work History

Internal Sales Associate

Kramer AV
07.2024 - Current
  • Regularly maintain and update CRM data, ensuring accuracy for both direct and non-direct accounts.
  • Conduct 10–20 outbound cold calls per day to generate new business and expand customer base within the Western Australia territory.
  • Respond promptly to inbound calls and emails related to purchase orders, sales enquiries, and processed orders, ensuring a high level of customer service.
  • Provide dedicated internal sales support to Business Development Managers (BDMs), assisting with their accounts outside the direct customer portfolio.
  • Qualify inbound and outbound leads, effectively converting them into sales opportunities; consistently achieved weekly sales targets.
  • Liaise with logistics and operations teams to coordinate and ensure timely, efficient order fulfilment.
  • Build and nurture strong client relationships to promote customer retention and encourage repeat business.
  • Collaborate with the technical team to resolve customer issues, providing timely solutions and maintaining satisfaction.
  • Accurately document all customer interactions, opportunities, transactions, and sales activities in Salesforce.

Senior Sales Assistant

Pabs Furniture
09.2022 - 06.2024
  • Collaborated with senior management to initiate new projects and support various business processes.
  • Worked on CRM software to prepare professional documents, PO's, and sales reports.
  • Screened incoming calls and emails, responding appropriately to support executive-level correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on sales and performance metrics.
  • 50-100 daily transaction breakdowns(freight and GST) to support the finance team's reporting needs.
  • Led coordination between staff and vendors to deliver high-level service for the owner and guests.
  • Streamlined office operations, prioritized administrative tasks, and supported sales team efficiency.
  • Filed and organized paperwork and computer-based information for easy retrieval and compliance.
  • Volunteered for and supported special projects of varying complexity to drive team success.

Home Staging Assistant

LJ Hooker Real Estate
07.2018 - 03.2022
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Developed space planning concepts, color palette selections and textile presentations.
  • Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
  • Participated in furniture selection and documentation of specifications.
  • Led interior design across conceptual, schematic, design development and construction document phases.

Admin Officer

MDH Pty Ltd
01.2014 - 06.2017
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Operated multi-line telephone system to answer and direct calls.
  • Maintained confidentiality of information regarding employee and company.
  • Corresponded with clients through email, telephone, or postal mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Restocked supplies and submitted purchase orders for different sites.
  • Compiled information from files and research to satisfy information requests.
  • Responded to inquiries from callers seeking information.
  • Helped finance team to prepare reports and presentations.

Education

Bachelor of Fashion Design -

NIFT India
Delhi
01.2007

Skills

  • CRM proficiency (Salesforce)
  • Inventory Management(Priority)
  • Xero Expertise
  • Office Administration
  • Program Files Maintenance
  • Report Development
  • Organizing Mail
  • Emailing Paperwork

Timeline

Internal Sales Associate

Kramer AV
07.2024 - Current

Senior Sales Assistant

Pabs Furniture
09.2022 - 06.2024

Home Staging Assistant

LJ Hooker Real Estate
07.2018 - 03.2022

Admin Officer

MDH Pty Ltd
01.2014 - 06.2017

Bachelor of Fashion Design -

NIFT India

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Jessie Aurora