Summary
Overview
Work History
Skills
Timeline
Generic

Jessie Baker

Silkstone ,Qld

Summary

I have worked in the Early Education and Care Sector for 1
9 years. In this time I have worked in multiple roles such as Assistant Centre Manager, Centre Manager and Area Manager. From working in these roles I have gained a wide range of knowledge such as delivering the day to day operation of the centre, knowledge in the operational needs of the company, exceptional communication and leaderships skills, team management and administrative tasks such as payroll, budgets, rostering and other administrative tasks.

Overview

10
10
years of professional experience

Work History

Assistant Centre Manager

Kaleidoscope Kids ELC Booval
03.2023 - Current
  • Managed work and performance of more than 45 employees.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Processed payroll for over 45 employees.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Centre Director

Petit ELJ Springfield Central
07.2018 - 10.2022
  • Parent Tours/Orientations/Convert to Bookings
  • Guiding educators to best practice (working alongside and supporting the Educational Leader's role across the service)
  • Oversee expectation of centre presentation internal/external play spaces
  • Manage the performance of all staff
  • Implemented and guide educators with their Individual learning portfolios
  • Recruitment/Induction for new educators
  • Centre Rostering/Ensuring roster meet targets
  • ACECQA knowledge
  • Building community relationships/links
  • Regulation/Legislation knowledge
  • National Quality Standards knowledge
  • EYLF and QKLG knowledge
  • Kindergarten claims/Implementation of Kindergarten folders/meeting Kindergarten requirements/leading two Kindergarten programs
  • Maintaining centre Quality Improvement Plan
  • Implementation of the centre Reconciliation Action Plan
  • Piloted a new program and documentation process which is now successfully implemented within the service
  • Worked alongside consulted Kelly Goodsir in Piloting this program
  • Assisting/Mentoring other Petit Centres (Burleigh, Caloundra, Hamilton) in training new Centre Directors.
  • Worked alongside Operations Manager in supporting and guiding Petit Centres around compliance, implementing exceeding practices, implementing correct procedures and guiding and mentoring the team.
  • Worked closely with organisational leadership and board of directors to guide operational strategy.
  • Monitored office workflow and administrative processes to keep operations running smoothly.

Centre Director

Affinity Education Group
10.2015 - 06.2018
  • Whilst working at Ipswich Kiddie care, I assisted in taking this centre from an underperforming, low occupancy centre with a rating of working towards to a high performing, platinum rated within Affinity education, to high occupancy with a rating of meeting
  • Parent Tours/Orientations/Convert to Bookings
  • Guiding Educators to best practice (overseeing and supporting the Educational Leader's role across the service)
  • Oversee expectation of Centre presentation internal/external play spaces
  • Manage the performance of all staff
  • Recruitment of all new staff
  • Induction of all new staff
  • Centre Rostering
  • ACECQA knowledge
  • Building community relationships/links
  • Regulation/Legislation knowledge
  • National Quality Standards knowledge
  • Early Years Learning Framework/My Time our Place Knowledge
  • Queensland Kindergarten Requirements
  • Leading a centre from Working towards to Meeting
  • Running a Platinum centre
  • 2IC to the Area Manager
  • Maintaining centre Quality Improvement Plan
  • Ipswich kiddie care (Affinity education)

Lead Educator

Affinity Education Group
03.2014 - 10.2015
  • Providing children with a safe, secure and nurturing environment
  • Implementation of high quality EYLF Program
  • Communication with families
  • Observations and extensions of learning
  • Working collaboratively with team members
  • Documentation of each child’s development
  • Use and knowledge of storypark
  • Providing a playbased curriculum
  • Maintaining studio environment and setup
  • Guiding assistant educators within the studio
  • Use of Qik kids

Skills

  • Operations Management
  • Coaching and Mentoring
  • Customer Accounts Management
  • Effective Customer Service

Timeline

Assistant Centre Manager

Kaleidoscope Kids ELC Booval
03.2023 - Current

Centre Director

Petit ELJ Springfield Central
07.2018 - 10.2022

Centre Director

Affinity Education Group
10.2015 - 06.2018

Lead Educator

Affinity Education Group
03.2014 - 10.2015

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Jessie Baker