Jessie Bautista
Kwinana,WA
Summary
Dynamic customer service professional with a proven track record at Blackwoods, excelling in problem-solving and employee training. Recognized for enhancing customer loyalty through effective communication and upselling techniques. Adept at managing workflows and fostering teamwork, consistently delivering high satisfaction rates and resolving complex issues efficiently.
Overview
3
3
years of professional experience
Work History
CCC Sales Representative
Blackwoods
Kwinana, WA
07.2023 - Current
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Resolved customer complaints promptly and professionally.
- Provided training support for new hires related to customer service processes and procedures.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Identified opportunities to upsell additional services when appropriate.
- Answered customer inquiries over the phone and via email.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer Care Team Leader - Trade Store
Blackwoods
Port Hedland, WA
01.2022 - 07.2023
- Trained new customer care staff on company policies, procedures, products and services.
- Managed daily workflow of customer inquiries by assigning tasks appropriately among team members.
- Ensured compliance with all applicable laws, regulations, and standards related to customer service operations.
- Organized regular training sessions for staff development purposes.
- Provided guidance on complex technical problems or difficult customer interactions.
- Participated in recruitment activities such as interviewing prospective candidates.
- Conducted regular meetings with the customer care team to ensure quality performance and productivity.
- Developed effective relationships with customers to increase loyalty and retention rates.
- Provided day-to-day leadership and direction to a team of customer care representatives.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Gilmore College
Kwinana, WASkills
- Customer service
- Problem solving
- Employee training
- Regulatory compliance
- Upselling techniques
- Workflow management
- Time management
- Self motivation
- Multitasking
- Decision-making
- Task prioritization
- Teamwork and collaboration
Timeline
CCC Sales Representative
Blackwoods
07.2023 - Current
Customer Care Team Leader - Trade Store
Blackwoods
01.2022 - 07.2023
High School Diploma -
Gilmore College
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