Jessie Chan
Melbourne
Summary
Motivated and passionate job seeker who recently recovered from knee injury, eager to secure a full-time job position. Friendly team player with strong organizational skills, and education and customer service background. Detail-oriented and dependable candidate successful at managing multiple priorities with a positive attitude. Fast learner and adapter to new circumstances who is ready to take on added responsibilities to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Tarts Anon
07.2024 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Educator - Outside School Hours Care
Adventist Schools Victoria
06.2024 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Boosted cultural awareness by providing culturally safe and educational experience.
Barista
Cafe Faducci
03.2022 - 12.2023
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Barista
Starbucks
09.2019 - 02.2020
- Memorized recipes for all food and beverages and seasonal offerings, and recommended products based on understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Served individually made coffee drinks to over 100 customers per shift.
Store Assistant
Feeling Fruity
12.2016 - 04.2018
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Actively listened to customer needs and desires to identify and recommend optimal products.
Outdoor Vendor Team
Hong Kong Disneyland
11.2015 - 02.2016
- Worked with international customers to understand needs, handled concerns quickly and escalated major issues to supervisor.
- Maintained outstanding attendance record, consistently arriving to work ready to start immediately.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Education
Master of Education -
The University of Melbourne
Melbourne, VICBachelor of Environments -
The University of Melbourne
Melbourne12.2019
Skills
- Fluent in English, Cantonese, Mandarin
- Flexible working hours: available now
- Seeking career progression and continual willingness to learn
- Mature and opened minded
- Exceptional Interpersonal Skill
- High Cultural Awareness
- Adaptive and Creative
- Friendly Team Player and Active listener
- New Hire Training
- Methodical problem solving ability - Conflict Mediation
- Hospitality and Professionalism
- Multitasking
- Billing and Payment Processing
- Quality written and verbal communication skills
- Able to work autonomously and proactively
- Positive and trustworthy
Certification
Certificate of Completion on Barista Coffee Making Course
Royal Gurkhas Institute of Technology Australia - 06/2019
Interests
- Sports: Volleyball, Badminton, Golf, Tennis
- Travel: Japan, Nepal, Vietnam, Thailand
- Food Hunt: Aussie brunch and coffee culture
Timeline
Barista
Tarts Anon
07.2024 - Current
Educator - Outside School Hours Care
Adventist Schools Victoria
06.2024 - Current
Barista
Cafe Faducci
03.2022 - 12.2023
Barista
Starbucks
09.2019 - 02.2020
Store Assistant
Feeling Fruity
12.2016 - 04.2018
Outdoor Vendor Team
Hong Kong Disneyland
11.2015 - 02.2016
Master of Education -
The University of Melbourne
Bachelor of Environments -
The University of Melbourne
Certificate of Completion on Barista Coffee Making Course
Royal Gurkhas Institute of Technology Australia - 06/2019
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