JESSIE CUI
Sydney
Summary
A proactive and detail-oriented professional with extensive experience in customer-facing roles across the retail and sales sectors. Core competencies include team mentoring, customer relationship management, and sales support. Adept at adapting to new challenges and devoted to delivering a positive and memorable customer experience to drive business success.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Team Lead
Reece Bathroom Life
03.2023 - 06.2024
- Mentored and coached team members, fostering professional development
- Collaborated with cross-functional teams to streamline processes and enhance customer experience.
- Assisted in consultations, providing expert product knowledge to customers and supporting sales initiatives.
- Built and maintained strong relationships with new and existing customers, ensuring high customer satisfaction.
- Assisted in Pre-sales and after-sales support, resolving customer inquiries and issues efficiently
Consultant
Reece Bathroom Life
07.2021 - 03.2023
- High standard service for online and offline customers.
- Develop and bring in new business opportunities.
- Maintain existing customers with regular meetings.
- Daily quotes and order follow ups. 3D planers and product selections.
- Assist manager and team lead for couching new starters.
- Assist with stock management and banking.
Sales Representative
ACA Trading
07.2019 - 07.2021
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Placed orders and answered customer questions in-person, through emails and over phone to maximize customer service.
- Establish, develop and maintain positive business and customer relationships.
- Collaborate with warehouse and other departments with daily work.
- Assist manager with new starters training.
Manager's Assistant
HuiHao Group
02.2017 - 02.2019
- Enforced company policies and procedures to strengthen operational standards across departments.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Organizing regular company trainings and activities
- Arrange weekly meetings and report to GM Other matters arranged by GM
Education
Bachelor - Tourism
Xi'an Fanyi University
China 04.2001 -
Skills
Proficient in MS Office
Analytical problem-solving
Strategic goal setting
Team leadership
Customer relationship management
Customer satisfaction
Business development
Performance evaluations
Mentoring
Timeline
Team Lead
Reece Bathroom Life
03.2023 - 06.2024
Consultant
Reece Bathroom Life
07.2021 - 03.2023
Sales Representative
ACA Trading
07.2019 - 07.2021
Manager's Assistant
HuiHao Group
02.2017 - 02.2019
Bachelor - Tourism
Xi'an Fanyi University
04.2001 -