Jessie Farrow
Summary
Dynamic Medical Administration/Surgery Coordinator with proven expertise at Eye Surgery Associates in surgical coordination and patient management. Adept at optimizing theatre lists and enhancing team performance through effective leadership. Skilled in data management and problem resolution, ensuring seamless operations and exceptional patient care. Committed to maintaining confidentiality and delivering outstanding customer service.
Overview
17
17
years of professional experience
Work History
Medical Administration/Surgery Coordinator
Eye Surgery Associates
East Melbourne, Victoria
11.2014 - Current
- Surgical bookings (such as: Cataract, Corneal transplant and more).
- Surgical coordination. Manage multiple Surgeons Theatre lists
- Process patients’ quotes and billings. Insured and uninsured.
- Manage surgery team email and responding to all enquiries
- Medicare and DVA batching.
- Inbound and outbound calls.
- Scanning and importing images.
- Liaise with Hospitals and Anaesthetist’s room.
- Liaise with surgeons, clinical and administrators team
- Ordering Drugs, eye drops and Prothesis for surgical.
- Special drug management via PRODA portal with Australian Services
- Train new staff on Administration process for the clinic.
- Mentoring staff daily on regular administration duties
- Handle complaints and enquiries.
Front Desk Administration – Casual
Melbourne Private Hospital
Parkville, Australia
08.2014 - 11.2014
- Preparing preadmissions for the next day
- Perform Health Fund Checks
- Admissions and Discharges
- Data entry
- Process and maintain Patients’ files.
- Visit patients in wards to update details.
- Switchboard operations.
- General clerical duties.
- Liaise with internal ward nurses.
- Process payments
- Manage customer enquiries.
- Escort or assist frail patients to wards if required.
Provider Referral Data Support/Customer Service
Medibank Health Solutions
Richmond, Australia
09.2012 - 06.2014
- Update and maintain databases for Medibank Health Advice Line and Health Direct Australia
- Outbound calls to Health Care Providers, Organisations and support services from all States and verifying contact details, location, and services they provide.
- Data Entry on excel spreadsheet and convert into in-house databases.
- Quality Assurance of data entry completed.
- Producing reports on Health Care Practices
- Researching Healthcare Practices, support Organisations, Community Services
Front Office Reception/Reservations
Birches Serviced Apartments
East Melbourne, Australia
08.2011 - 09.2012
- Answering and screening calls
- Manage front desk and handle enquiries and problem solving.
- Maintain and update hotel rates with online accommodation agents.
- Taking reservations by telephone, email and in walk ins.
- Checking in and checking out guests
- Manage guests account and process payments.
- Manage Debtor and creditors accounts.
- Balancing till and banking
- Manage staff roster.
Medical Reception/Customer Service (Visa Medicals for Immigration Purposes)
Medibank Health Solutions
Melbourne CBD, Australia
09.2010 - 05.2011
- Assist clients to fill out Visa Medical forms.
- Interview clients and process applications for medical required for their visa.
- Processing payments and taking passport size photos
- Consult with Doctors and Nurses for medical examinations required for clients.
- Consult with Melbourne Pathology for blood test results.
- Sorting Medical results
- Consult with Migration Agents for Visa type and payment purposes.
- Balancing end of day transactions
- Assist with additional data entry.
Tax administration/Customer Service Temp work.
Jata Consultant (Tax Agent)
Melbourne CBD, Australia
06.2010 - 08.2010
- Manage general enquiries regarding tax refund services.
- Manage appointments for clients.
- Taking payments and receipting
- Data entry and general office operations
- Filing and scanning
- General typing and mailing
Front Office Reception/Reservations/Night Audit
Quest Apartments Southbank
Melbourne, Australia
10.2009 - 06.2010
- Taking reservations by phone and email
- Maintain and update rates and vacancies with online accommodation agents like Wotif.com.
- Process guests check ins and check outs.
- Manage guests accounts.
- Handle payments (Cash, Eftpos, Credit cards)
- Balancing till and process banking
- Consult with Housekeeping and Maintenance department.
- Tour Bookings
- Maintain and process daily transactions.
- Night audit and process end of day reports
Front Office Reception/Reservations
The Adelphi Hotel
Melbourne CBD, Australia
06.2009 - 09.2009
- Taking reservations by phone and email
- Maintain and update rates, vacancies with online accommodation agents.
- Data entry and general office operations
- Guests check in and check outs.
- Process payments (Cash, Eftpos, Credit cards)
- Manage Petty Cash
- Till balancing and banking
- Tour bookings
- Consult with Housekeeping and maintenance department.
- Assist in dining area on making coffee and taking orders.
- Train new staff on using Roommaster 2000
Education
HLTAID009 - Provide Cardiopulmonary Resuscitation (Renewal)
CBD College
55 Swanston Street Melbourne CBD01.2026
HLTAID011 - Provide First Aid
CBD College
55 Swanston Street Melbourne CBD01.2025
Diploma of Business Administration -
Evocca College
03.2017
Medical Reception Course -
Medical Administration Training
Melbourne, VIC08.2014
Certificate IV Business Administration -
Origin HR
Melbourne03.2013
Skills
- Healthcare administration
- Patient management
- Client support
- Data management
- Leadership skills
- Scheduling appointments
- Problem resolution
- Maintaining confidentiality
- Customer service
- Team leadership
- Theatre list coordination
- Data entry proficiency
- Office workflow support
- Telephone etiquette
- Financial transactions
- Adaptability and flexibility
- Equipment troubleshooting and maintenance
- Collaboration and teamwork
- Time management abilities
- Calendar management
- Procedure preparation
Accomplishments
Employee of the year 2015, 2019 and 2022
Timeline
Medical Administration/Surgery Coordinator
Eye Surgery Associates
11.2014 - Current
Front Desk Administration – Casual
Melbourne Private Hospital
08.2014 - 11.2014
Provider Referral Data Support/Customer Service
Medibank Health Solutions
09.2012 - 06.2014
Front Office Reception/Reservations
Birches Serviced Apartments
08.2011 - 09.2012
Medical Reception/Customer Service (Visa Medicals for Immigration Purposes)
Medibank Health Solutions
09.2010 - 05.2011
Tax administration/Customer Service Temp work.
Jata Consultant (Tax Agent)
06.2010 - 08.2010
Front Office Reception/Reservations/Night Audit
Quest Apartments Southbank
10.2009 - 06.2010
Front Office Reception/Reservations
The Adelphi Hotel
06.2009 - 09.2009
HLTAID009 - Provide Cardiopulmonary Resuscitation (Renewal)
CBD College
HLTAID011 - Provide First Aid
CBD College
Diploma of Business Administration -
Evocca College
Medical Reception Course -
Medical Administration Training
Certificate IV Business Administration -
Origin HR