Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessie Gauci

Catherine Field,NSW

Summary

I am halfway through my Bachelor of Business (Finance and Marketing) degree, seeking an opportunity to display my skillset within your trusted orgainsation. I am an energetic, motivated, results-driven Department Manager of a high-output store responsible for over 200 employees. Through my workforce experience I have learned practical methods to maintain the highest quality of customer satisfaction and trust. Additionally, I've learned to develop and implement innovative incentives to drive employee motivation. Furthermore, alongside the financial and marketing concepts I am currently learning and implementing at university, I would desire the opportunity to put my skills to practise within your organisation.

Overview

5
5
years of professional experience

Work History

Department Manager

McDonald's
Narellan, NSW
02.2019 - Current
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured crew-compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Ensured crew were meeting their efficient and high-output fast-food standards
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Motivated crew to meet objectives
  • Developed methods to decrease the wait times for customers whilst increasing the food quality
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Developed a greater crew culture to assist in solving department issues
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Developed promotional campaigns to increase brand recognition in target markets.

Crew Trainer

McDonald's
Narellan, NSW
02.2019 - 02.2023
  • Assisted management in developing strategies to improve customer service standards.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Created detailed reports on employee performance metrics for senior management review.
  • Delegated tasks throughout the kitchen
  • Ensure that meals are being cooked and produced in a safe and presentable manner, whilst adhering to the fast-food pace
  • Ensuring that everyone in the kitchen is applying safe working conduct

Chef

Catering Kings
Picton, NSW
03.2021 - 02.2022
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Trained new chefs on proper cooking techniques and menu items.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Developed creative ideas for special events or promotions involving food preparation or presentation.

Kitchen Hand

Luigi's
Narellan, NSW
01.2022 - 01.2023
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Cleaned dishes, pots, pans and utensils.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Disposed of garbage according to health regulations.
  • Served food during catered events or banquets as requested by supervisors or chefs.

Concrete Pump Linesman

Sydney Express Concrete Pumping
Catherine Field, NSW
01.2019 - 04.2021
  • Installed and maintained concrete pump lines for various projects.
  • Conducted routine maintenance on pumps, hoses and other equipment.
  • Inspected equipment to ensure proper functioning of the system.
  • Performed repairs on broken or malfunctioning parts as needed.
  • Troubleshot issues with pumps, hoses and other components in a timely manner.

Education

High School Diploma -

St Benedict's
Oran Park
11-2022

BBA - Finance And Marketing

Western Sydney University
Campbelltown, NSW

Skills

  • Database Management
  • Policy Development
  • Cost Planning
  • Performance Management
  • Team Supervision
  • Resource Coordination
  • Customer Service
  • Sales Reporting
  • Logistics Planning
  • Staff Management
  • Employee Scheduling
  • Retail Skills
  • Emergency Response
  • Training and Development

Accomplishments

• Food safety supervisor
• Fire Training certificate
• First Aid certificate
• Principals Medallion
• Grey Wolf Award (Scouts)

Timeline

Kitchen Hand

Luigi's
01.2022 - 01.2023

Chef

Catering Kings
03.2021 - 02.2022

Department Manager

McDonald's
02.2019 - Current

Crew Trainer

McDonald's
02.2019 - 02.2023

Concrete Pump Linesman

Sydney Express Concrete Pumping
01.2019 - 04.2021

High School Diploma -

St Benedict's

BBA - Finance And Marketing

Western Sydney University

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Jessie Gauci