Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessie George

Tamworth,NSW

Summary

I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I offer experience in planning company events and creating traditions to enhance employee interactions and sense of belonging.

Overview

15
15
years of professional experience

Work History

Youth Access Worker - Demand Management

headspace
Tamworth, NSW
07.2023 - Current
  • Facilitated meetings between clients, families, and service providers to review progress and plan for future needs.
  • Educated families on disability related topics such as legal rights, advocacy techniques, health care options, financial planning strategies.
  • Attended court hearings as an advocate for a person when necessary.
  • Encouraged positive relationships among peers by facilitating group discussions about common interests.
  • Maintained accurate records of client's progress toward achieving established goals using agency approved software programs.
  • Organized recreational activities for individuals to increase independence and develop life skills.
  • Provided crisis intervention services when needed while maintaining a safe environment for all involved parties.
  • Developed and implemented individualized plans for clients that addressed their specific goals and objectives.
  • Participated in team meetings to discuss case management issues related to assigned cases.
  • Assisted in the development of Individual Service Plans that outlined long-term care goals for each client.
  • Provided direct support to individuals in accessing community resources and activities.
  • Supported clients in developing independent living skills such as budgeting, meal preparation, shopping.
  • Monitored client's behavior patterns and provided feedback on appropriate behavioral modifications as needed.
  • Explained policies, procedures and services to patients.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Stayed current on community-based resources and services useful to patients.
  • Initiated post-event evaluations to assess success levels of events.
  • Developed relationships with vendors in order to secure discounts or special offers when possible.
  • Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
  • Created floor plans, seating arrangements, and other visuals as needed for each event.
  • Conducted onsite inspections prior to events to identify any potential issues or risks.
  • Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
  • Maintained accurate records related to attendance, budgeting, contracts.
  • Managed social media accounts associated with company's events portfolio.
  • Developed detailed event plans and timelines to ensure successful execution of events.

ATSI Engagement Officer

headspace
Tamworth, NSW
03.2022 - 07.2023
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Responded promptly to customer inquiries or complaints in a polite manner.
  • Conducted performance evaluations and provided constructive feedback.
  • Represented the organization at external events and conferences.
  • Directed strategic planning and implementation of organizational goals.
  • Developed and implemented community engagement initiatives to increase member participation.
  • Established a system for tracking outcomes from various programs designed to improve community engagement.
  • Researched best practices in community engagement methods and shared findings with colleagues.
  • Facilitated weekly group meetings with residents to discuss issues related to life skills, personal development, and community engagement.
  • Communicated effectively with stakeholders at all levels within the organization.
  • Maintained a high level of communication between group members and other departments.
  • Identified training needs for group members; provided instruction when appropriate.
  • Assisted with onboarding new employees into the organization's culture, policies, and practices.
  • Motivated teams to reach their highest potential by setting achievable goals.
  • Facilitated creative problem solving sessions to generate innovative solutions to challenges.

Aboriginal Education Officer

St Micheals Catholic school
Manilla, NSW
02.2014 - 12.2021
  • Maintained relationships with external organizations involved in the field of education.
  • Participated in professional development activities related to current trends in education.
  • Provided advice and guidance on educational issues to teachers, administrators, parents and students.
  • Compiled reports summarizing evaluation results of educational programs or initiatives.
  • Advised school personnel on ways to maximize learning outcomes through effective teaching techniques.
  • Provided technical support to teachers using online tools or software applications.
  • Developed and implemented educational programs for students of all ages.
  • Coordinated events such as open houses or parent teacher meetings.
  • Collaborated with other professionals to develop strategies for improving student performance.
  • Analyzed data from student assessments to determine areas of improvement in curriculum delivery.
  • Worked with staff to create adaptations and modifications for individualized learning needs.
  • Acted as point of contact between organization and various community groups.

Cook

Post Office Hotel
Manilla, NSW
05.2017 - 03.2021
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Monitored stock levels of food items and ordered more when necessary.
  • Adhered to food safety standards when storing and preparing foods.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Resolved customer complaints regarding food quality or services provided.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Restaurant Waiter

Jack-Hi Chinses restaurant
Manilla, NSW
02.2010 - 07.2017
  • Replenished stocks of napkins, silverware and other dining room supplies as needed.
  • Greeted customers, provided menus and answered questions about menu items.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.

Bank Teller

National Australia Bank
Tamworth, NSW
01.2010 - 08.2012
  • Maintained accurate records of all financial transactions.
  • Provided assistance to other tellers during peak business hours as needed.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Performed cash handling duties including counting currency, coins and checks.
  • Developed strong relationships with customers to ensure repeat business.
  • Educated customers about different types of banking services available at the branch.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.

Education

Community Services Cert 3 - Mental Health Services

Tafe
Tamworth, NSW
11-2023

Disability And Support - Disability Studies

UpSkill
03-2023

High School Diploma -

Manilla Central High
Manilla
11-2012

AOD -

AHMRC
Tamworth, NSW

Skills

  • Patient Needs Assessment and Referral
  • Resolving Problems
  • Complaint Investigation
  • Documenting and Recording Information
  • Explaining Policy and Procedures
  • Registration and Scheduling
  • Social Media Management
  • Event Planning
  • Administration
  • Client Relationship Development
  • Individual and group therapy
  • Group Recreation
  • Group facilitation
  • Small group leadership
  • Meeting preparations
  • Information Processing
  • Appointment Scheduling
  • Document Control
  • Interpersonal and written communication
  • Microsoft Office expertise
  • Telephone reception

References

References available upon request.

Timeline

Youth Access Worker - Demand Management

headspace
07.2023 - Current

ATSI Engagement Officer

headspace
03.2022 - 07.2023

Cook

Post Office Hotel
05.2017 - 03.2021

Aboriginal Education Officer

St Micheals Catholic school
02.2014 - 12.2021

Restaurant Waiter

Jack-Hi Chinses restaurant
02.2010 - 07.2017

Bank Teller

National Australia Bank
01.2010 - 08.2012

Community Services Cert 3 - Mental Health Services

Tafe

Disability And Support - Disability Studies

UpSkill

High School Diploma -

Manilla Central High

AOD -

AHMRC

Similar Profiles

CREATE PROFILE
Jessie George