Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Jessie Gregory

Shellharbour

Summary

Seasoned Customer Service team member with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives whilst offering solid foundation in organizational skills and customer service with readiness to embrace new challenges and learn quickly. Brings ability to manage inventory and assist customers efficiently. Ready to use and develop organizational and customer service skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service

Pet'O
12.2024 - 03.2025
  • Provided exceptional customer service by addressing client inquiries promptly.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Maintained customer service standards for department and company at large.
  • Promoted repeat business by consistently delivering superior customer service experiences.

Customer Service

BP Express
08.2023 - 12.2023
  • Exhibited excellent communications and customer service relations skills.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Worked independently and maintained all areas (front and back of house) as well as monitoring fuel levels.

Barista

Banjo's Bakery
08.2022 - 08.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Receptionist

Juncture IT
11.2009 - 01.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.

Team Member

McDonald's
06.2007 - 03.2009
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.


Skills

  • Customer service and assistance
  • Customer service expertise
  • Customer service skills
  • Customer Service and Communication Skills
  • Adherence to high customer service standards

References

Available upon request

Certification

  • RSA
  • RCG


Willing to obtain any qualifications needed.

Timeline

Customer Service

Pet'O
12.2024 - 03.2025

Customer Service

BP Express
08.2023 - 12.2023

Barista

Banjo's Bakery
08.2022 - 08.2023

Receptionist

Juncture IT
11.2009 - 01.2019

Team Member

McDonald's
06.2007 - 03.2009

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Jessie Gregory