Jessie Han

The Lay Brothers Group consists of 13 companies registered in Australia; 6 of which operate supermarket outlets, 2 entities wholesale Asian foodstuffs and the remaining 5 companies own commercial and residential properties.

• Administered end-to-end fortnightly payroll for around 200 employees, ensuring compliance with payroll regulations, policies, and procedures
• Maintained payroll master files, handling tasks such as onboarding new employees, updating employment conditions, and offboarding staff
• Processed pay runs with precision, including allowances, deductions, bonuses, commissions, and other pay-related data
• Collaborated closely with the operations team and internal stakeholders to effectively address payroll-related matters
• Reconciled and submitted quarterly superannuation contributions through the clearing house
• Managed employee leave entitlements, covering annual leave, long service leave, maternity leave, etc
• Assisted the finance manager in reconciling and filing payroll tax and worker's compensation documents
• Generated redundancy quotes for HR Business Partners and processed termination payments
• Addressed payroll queries promptly and efficiently.

One of Australia’s leading Consumer Electronics and Home Appliance brands, offering consumers high quality solutions across a growing range of product categories including TV, sound, refrigeration, laundry and air conditioning.

Payroll Officer

Oct 2021 - Aug 2023

• Processed end to end fortnightly payroll of approximately 150 employee, including the maintenance of employee details within payroll systems, payroll processing, all legislative on-cost processing, reporting requirements and payment and end of year payment summary processing
• Onboarded new starters and processed terminations
• Administering and calculating employee benefits and entitlements
• Processed payroll changes, allowances, deduction and salary packaging
• Calculated overpay, backpay, leave cash out and other pay calculations
• Promptly responded to staff enquiries related to payroll
• Prepared, reconciled and lodged quarterly superannuation contributions.

HRBP & Admin Officer

Feb 2020 - Oct 2021

• Actively involved in recruitment by drafting job advertisements. Also responsible for the hiring processes which includes shortlisting candidates, and interview coordination
• Had 4-5 interviews each day during the recruitment period (3-5 weeks) and provided interview reports to the HR manager to assist in the recruitment process
• Preparing employment contracts and supporting the onboarding process
• Overseeing the onboarding of new staff and assisting in the development of onboarding procedures
• Providing advice and assistance on HR policies, projects and procedures
• The first point of contact for employees and managers for HR guidance and support
• Generation and maintenance of all employee documentation throughout the employment life-cycle. Including employment contract, change to employment terms & conditions letter, termination letter
• Prepared Payroll timesheet fortnightly including data such as absences, bonuses, leaves, and working hours, and remained over 99%+ accuracy
• Assisted in performance management processes and provide advice on employee motivation

Intrepid Travel Group is a well-known tour operator specializing in small-group adventure travel. The company offers a wide range of trips, including cultural tours, wildlife excursions, and active adventures, with a focus on responsible and sustainable travel practices.

• Working with the sales team to determine solutions to customer's challenges and support the sales team with pre-sales and after-sales process
• Support the Sale Team to maximize the sales of all Intrepid Group Products
• Exceed KPIs and provide exemplary customer service to Australian travel agents and direct customers
• Maintaining high degree of accuracy, managing customer bookings during the sales process and ensuing exceptional booking experience for customer
• Work with offshore team and Product Managers to resolve complicated customer queries.

An Australian-based travel company that operates globally and provides a range of travel services. It was founded in 1982 and has grown to become one of the world's largest travel agency groups.

• Sold AUD800k worth of travel per annum
• Managed 354 client portfolios
• Trained and developed 3 staff members
• Utilized customer service skills to maintain relationships
• Utilized problem solving skills to handle crises
• Prepared customized travel itineraries
• Researched and kept up to date with current travel trends and destinations
• Assisted Team Leader to reconcile financial statements, reports and banking.