Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Jessie Lemusu

Sydney,NSW

Summary

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Leisure Centre Duty Manager

Campbelltown City Council
Eagle Vale, NSW
08.2023 - Current
  • Supervised the maintenance of the swimming pool area, including cleaning and water testing.
  • Monitored patrons' use of the facility to ensure compliance with established policies.
  • Managed financial aspects related to swimming pool operations, including budgeting and billing process.
  • Provided customer service to patrons in a friendly manner while promoting safety guidelines.
  • Developed and enforced rules and regulations for the swimming pool area.
  • Maintained accurate records of facility operations, including pool/plant equipment and chemical readings.
  • Investigated any complaints from customers concerning inappropriate behavior or unsafe conditions in order to maintain a safe environment within the premises.
  • Ensured the safety of all swimmers by monitoring pool activities.
  • Organized monthly meetings with staff members to discuss new ideas or strategies for improving services provided at the facility.
  • Conducted lifeguard training sessions on water rescue techniques, first aid procedures and CPR certification requirements.
  • Resolved customer complaints in an efficient manner while maintaining a professional attitude.

Duty Manager

Canterbury-Bankstown Council
Canterbury, NSW
04.2023 - Current
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with a friendly and knowledgeable approach.
  • Directed and monitored pool staff to ensure safety, cleanliness and customer satisfaction.
  • Maintained accurate records of pool activity such as attendance, maintenance needs and chemical readings.
  • Monitored swimmers' activities to prevent accidents or injuries from occurring.
  • Collaborated with upper management to improve productivity of operations.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Ensured adherence to health and safety regulations throughout the premises.

Pool Service Technician

Pristine Pool and Spa Service
Emu Plains
09.2022 - 04.2023
  • Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
  • Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
  • Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
  • Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
  • Documented work performed for specific customers for accurate billing and follow-up support.
  • Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
  • Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
  • Cleaned filters, pumps, skimmers, drains, and other pool equipment.
  • Ensured that safety precautions are observed while performing any service work on a customer's property.
  • Maintained accurate records of maintenance activities on each pool or spa.
  • Performed routine maintenance such as vacuuming and brushing the walls of pools.
  • Analyzed customer complaints regarding pool performance issues and provided solutions accordingly.
  • Conducted regular inspections of all mechanical equipment related to swimming pools.

Aquatic & Recreation Coordinator

Shire of Coolgardie
Kambalda, WA
01.2016 - 01.2022
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Recruited and trained new employees to meet job requirements.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented effective policies and procedures for operations.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Minimized staff turnover through appropriate selection, orientation and training.

Duty Manager, Lifeguard, Customer Service Officer, Swim School Teacher

Goldfields Oasis Recreation Centre
Kalgoorlie, WA
01.2012 - 01.2018
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
  • Ensured adherence to health and safety regulations throughout the premises.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Responded promptly to any emergency situations that arose during shifts.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Monitored performance of staff members, offering advice where appropriate.
  • Responded to customer questions regarding products, prices and availability.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Swim School Teacher

Department of Education
Kalgoorlie, WA
01.2015 - 01.2016
  • Coordinated and taught swimming lessons to children aged 5 to 12 years.
  • Monitored participant behavior in order to ensure safety at all times.
  • Conducted poolside assessments to evaluate swimmer's abilities and progress.
  • Instructed swimmers of all ages on proper technique, stroke development and water safety.
  • Communicated effectively with parents about their child's progress in the program.
  • Attended staff meetings regarding changes in policies or procedures relating to swim instruction programs.
  • Participated in continuing education courses related to aquatics instruction.
  • Demonstrated swimming skills to students while providing corrective feedback.
  • Developed relationships with students, encouraging them to reach their goals.
  • Maintained accurate records related to attendance, performance evaluations and other relevant information.

Gym Receptionist

Inspired Life Health & Wellness Centre
Kalgoorlie, WA
01.2014 - 01.2015
  • Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
  • Handled customer inquiries in person, via telephone, or email.
  • Adhered to company policies and procedures while providing excellent customer service.
  • Collected payments, renewed memberships and resolved billing issues.
  • Resolved customer complaints and made necessary updates to customers' accounts.
  • Balanced cash register tills at the end of each shift according to company standards.
  • Executed marketing campaigns to promote new classes or services offered at the gym.
  • Processed membership applications and payments accurately and efficiently.
  • Answered phones promptly and directed calls appropriately.
  • Developed relationships with regular customers through friendly conversation and personalized service.

Education

Cert III Swimming Pool and Spa Servicing -

IRL Institute
Sydney, NSW
08-2023

Cert IV Training & Assessment -

HBA Learning
Sydney, NSW

Cert IV Project Management

Tafe NSW
Sydney, NSW

Cert III Sport, Aquatics & Recreation

Royal Life Saving
Sydney, NSW

Skills

  • Communication & Interpersonal skills
  • Problem solving & critical thinking
  • Attention to detail
  • Time Management
  • Customer Service
  • Team Supervision
  • Operations Management
  • Health and safety compliance

References

  • Emily Massih, Site Supervisor Leisure and Aquatic Operations - 0436 373 477
  • Tapuae Whakatope, Aquatic and Recreational Officer - 0478 125 373
  • Long Kieu, Site Supervisor Leisure and Aquatic Operations - 0432 187 519

Certification

  • HLTAID009 Provide cardiopulmonary resuscitation
  • HLTAID010 Provide basic emergency life support HLTAID011
  • HLTAID011 Provide First Aid
  • Cert III Swimming Pool and Spa Service (Aquatic Technical Operator)
  • RLSSA Pool Lifeguard
  • RLSSA Aquatic & Heart Beat Trainer
  • WWCC
  • C Class NSW Driver's Licence

Timeline

Leisure Centre Duty Manager

Campbelltown City Council
08.2023 - Current

Duty Manager

Canterbury-Bankstown Council
04.2023 - Current

Pool Service Technician

Pristine Pool and Spa Service
09.2022 - 04.2023

Aquatic & Recreation Coordinator

Shire of Coolgardie
01.2016 - 01.2022

Swim School Teacher

Department of Education
01.2015 - 01.2016

Gym Receptionist

Inspired Life Health & Wellness Centre
01.2014 - 01.2015

Duty Manager, Lifeguard, Customer Service Officer, Swim School Teacher

Goldfields Oasis Recreation Centre
01.2012 - 01.2018

Cert III Swimming Pool and Spa Servicing -

IRL Institute

Cert IV Training & Assessment -

HBA Learning

Cert IV Project Management

Tafe NSW

Cert III Sport, Aquatics & Recreation

Royal Life Saving

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Jessie Lemusu